Need support for your Danalock product?

Don’t hesitate to reach out to us in Support - We're here to help.

Please give as much information as possible.
Pictures, videos, and logfiles will help our support to understand your inquiry better.

If your request is related to gateways/hubs, Apple Homekit or other smart home systems, please direct your request to the manufacturer of the system.

To get in contact with our support please send us an e-mail with as much information as possible.

If relevant please include:

  1. Serial number of the Danalock device in question - How to find the serial number
  2. A video or picture of the issue if possible
  3. Any error messages your are getting
  4. Log files from the Danalock app, if app related issues (Find it in the app menu)
  5. Include what type of phone and version you have.

Send the question to:

Our office

Denmark

Gammel Stillingvej 427C,
8462 Harlev - DK