Danalock

The Smart Home Enabler

Need support for your Danalock product?

Don’t hesitate to reach out to us in Support - We're here to help.

Please give as much information as possible.
Pictures, videos, and logfiles will help our support to understand your inquiry better.

If your request is related to gateways/hubs, Apple Homekit or other smart home systems, please direct your request to the manufacturer of the system.

Low staff during summer holidays

During the summer we are low on staff due to the summer holidays.

You can therefore expect a longer response time on your ticket.

This can be expected from week 28 until week 31 - both weeks included.

We apologize in advance

To get in contact with our support please send us an e-mail with as much information as possible.

If relevant please include:

  1. Serial number of the Danalock device in question - How to find the serial number
  2. A video or picture of the issue if possible
  3. Any error messages your are getting
  4. Log files from the Danalock app, if app related issues (Find it in the app menu)
  5. Include what type of phone and version you have.

Send the question to:

Our office

Denmark

Gammel Stillingvej 427C,
8462 Harlev - DK