First, delete the lock from the app. Go to your app and log in, select “Device” and then “Delete Device”. Confirm the deletion by selecting OK.
When the lock is deleted from the Danalock app, run a security key reset on the lock by placing your finger on the button in the center of the lock for five beeps and then letting go. Wait for one minute and then run a factory reset by placing your finger on the center button of the lock for 10 beeps. The Danalock has now been reset. After resetting, wait for two minutes before reinstalling the lock. If you have a V1 lock, remember to set the lock into Inclusion mode by selecting the center button for three beeps before reinstalling.
When you are ready, reinstall the lock as described in the Danalock App User Guide.