Before buying
Want to know more about the Danalock products before buying them? Perhaps information about what doors it fits, what kind of smart home systems it supports, and what the differences are between the Danalock variants. Read more below.
Installation
You'll find here typically asked questions about the installation of the Danalock locks and accessory devices.
Account Management
Danabridge: Allow guest users to operate lock remotely
If your lock is bridged you can grant guest users remote access to your lock.
Meaning, that the guest can operate the lock remotely.
This could be a partner or a holiday guest.
All you need to do is to sign in to my.danalock.com > follow the matrix to where the user and the lock intersect and click > turn on “Allow remote operations”.
Now the guest user can lock/unlock the lock remotely.
If you have only set up pin codes for the guest, this feature is not an option.
How do I invite guests?
Applies to: Danalock V3 BT, BTx
You can invite users to operate your locks by either inviting them from your Danalock app or from my.Danalock.com using a computer or tablet.
This does not apply for Danalock HomeKit – here you will need to invite through the Home app as you would for any other HomeKit device.
In the app, navigate to the Danalock smart lock you want to invite guests to and press “Users”
On https://my.danalock.com, go to “New” in the top right corner and chose “Invite guest”.
The option “Create guest” is for more advanced access and would not be used for normal locking and unlocking. You can read more about “Create guest” in our “mydanalock guide.
You can also take a look at this video about our web app – My.danalock.com – Invite guests
You can choose between three types of access:
- Permanent
- Temporary
- Recurring (available only from my.danalock.com)
We have written about inviting guests and the flow of inviting in our “Danalock basic app guide“ and “Danalock invitation flow guide“.
For more detail on the invite flow through my.danalock.com please take a look at our “mydanalock guide“
How do I remove the Danalock devices from my account
We recommend removing the devices through the Danalock app when in Bluetooth range.
Removing devices through the Danalock App:
Go to settings for each devices and look for the delete/remove option.
You might also want to factory reset the Danalock and Danabridge. Follow this guide to do so.
Removing devices through my.danalock.com:
If you for some reason are not able to reach the devices through the Danalock app you can remove the lock from your account through the Danalock web app my.danalock.com
This is only possible for the Danalock V3 lock and Universal Module V3. It is not possible with the accessory devices (Danapad and Danabridge)
To have accessory devices removed when not in range, please reach out to our support, and please remember to include pictures of the serial numbers of the devices.
Trouble Shooting
Danalock Devices
Lock settings
Lock Maintenance
How do I change the batteries in my Danalock V3?
- Dismount the Danalock V3 from the door (optional).
- Open the battery compartment and pull the two black ribbons to release the batteries.
- Replace all four batteries with new ones (never mix used and new ones – see disclaimer below).
- With the new batteries in place put the battery lid back on and reattach the Danalock V3 to the door.
- Recalibrate the lock and you are good to go again.
Disclaimer: It is very important to replace all 4 batteries at the same time. Use only approved disposable CR123 lithium batteries. Click here to find the list of approved batteries. Not replacing all batteries at the same time can cause the batteries to heat up and potentially cause them to explode. Danalock has no responsibility in any way if the replacement of batteries is done inaccurately.
You can read more about safety and disposal and batteries here.
How do I connect my Danalock to a Z-wave/Zigbee gateway and Bluetooth at the same time?
A dual-mode lock like our Z-wave and Zigbee locks, can either be used with only the smarthome solution, only the Bluetooth option (Danalock app) or both.
But it matters in which order you set it up!
The order is always:
- Bluetooth first
- Z-wave/Zigbee second
If you have included the lock on your hub/gateway first, and you want to include it in the Danalock app (Bluetooth), you will need to remove it from your hub/gateway first so that Bluetooth will be discoverable again. Then add the lock to the Danalock app and finish by including the lock on the hub/gateway again.
How to exclude a Z-wave lock
To exclude a Z-wave lock, you will need to set your hub/gateway in exclusion mode (Refer to your hub/gateway manual).
Then give the lock one click in the pinhole on the lock – it will start flashing green.
In some cases, you need to be close to the hub for the exclusion to go smoothly.
How to exclude a Zigbee lock
To exclude a Zigbee lock (Firmware 0.17.x or never) you can simply give the lock 9 clicks in the pinhole on the lock.
The lock will flash green a few times and then one red flash to confirm exclusion.
Remember to delete the lock manually on your hub/gateway also.
How to include on Z-wave/Zigbee
Set your gateway or hub in inclusion mode first.
Then give the lock one click in the pinhole to set the lock in inclusion mode.
Inclusion will begin. It may take some time, so please be patient.
For Z-wave, the lock will flash green for up to 30 seconds. Be patient – even up to 30 seconds after the flashing stops the hub can still be working on the inclusion. So wait for it.
For Zigbee, the lock will flash green for 4 or 30 seconds depending on the version of Zigbee lock (BTZBE / BTZB) – then it will flash white for up to 2 minutes.
Please be patient – some hubs/bridges take time to finish the process even after the flashing on the lock has stopped. If the process doesn’t work the first time, please give the lock 9 clicks in the pinhole and try the process again.
Don’t want to use Bluetooth?
You can include the lock only on your hub/gateway. When doing so the lock will stop broadcasting Bluetooth for security reasons – so no one can highjack the lock using a Danalock app.
How do I reset my Danalock V3?
It is important to know that factory resetting a Danalock device does not release it from your Danalock account! Please look at this guide to remove it from your account.
Factory reset Danalock V3 or Universal Module V3:
In the small pinhole on top of the lock give the lock 10 clicks with a small pin.
The lock will flash a red light and turn off the LED to indicate the reset process.
This will reset all settings of the lock, including pin codes and pairing with accessory devices.
HomeKit! resetting a HomeKit lock with 10 clicks also resets the HomeKit inclusion.
Z-wave! resetting a Z-wave lock with 10 clicks also removes the lock from the smart home hub.
Factory reset Danabridge:
Find the pinhole behind the LED on the Danabridge and give it 10 clicks with a small pin.
A red flash will indicate that the device is resetting.
This will reset WiFi settings.
Danapad:
The Danapad does not need to be factory reset.
No data including pin codes are stored on the device.
Pairing is handled in the Danalock app or through Appless pairing.
Factory reset Universal Module V3:
Find the pinhole the LED on the Danabridge and give it 10 clicks with a small pin.
A red flash will indicate that the device is resetting.
This will reset WiFi settings.
How do I manually upgrade my firmware for the Danalock V3?
There are three ways to update the firmware on the Danalock devices.
RecommendedDo the update through the Danalock app for iOS or Android
Find the firmware option in the lock settings, or find the firmware option for the accessories in the accessories settings menu. Recommended for users that don’t use the Danalock app in their installation
Do the update through our dedicated app “Danalock Toolbox” which you can find in both the iOS and Android app stores.
You can find links and guides for this option here – Danalock Toolbox Only for advanced users
Do a fully manual update by downloading the firmware file and using a 3rd party app called nRF Toolbox – available for both iOS and Android.
Read more about this option here – Advanced guide
! For users with a lock stuck in purple LED mode (Update mode), click here for help.
For Zigbee locks
You can find information about updating the Zigbee module of the lock on this page.
How to locate the serial number (S/N)
To locate the serial number (S/N) of the Danalock device, please look inside the battery cover.
This applies to the Danalock V3 models and the Danapad V3.
To locate the serial number of the Danabridge, find the sticker on the underside of the Danabridge, next to the standard USB plug.
How do I remove the Danalock devices from my account
We recommend removing the devices through the Danalock app when in Bluetooth range.
Removing devices through the Danalock App:
Go to settings for each devices and look for the delete/remove option.
You might also want to factory reset the Danalock and Danabridge. Follow this guide to do so.
Removing devices through my.danalock.com:
If you for some reason are not able to reach the devices through the Danalock app you can remove the lock from your account through the Danalock web app my.danalock.com
This is only possible for the Danalock V3 lock and Universal Module V3. It is not possible with the accessory devices (Danapad and Danabridge)
To have accessory devices removed when not in range, please reach out to our support, and please remember to include pictures of the serial numbers of the devices.
Danapad
How do I set pin codes on my Danalock V3
Danapad pin codes can be set either through the app when you are standing next to the lock and Danapad or you can set pin codes remotely via My.Danalock.com when the lock is connected with the Danabridge.
NB: Some Z-wave hubs like the Atom Homey and Home Assistant can also set pin codes remotely.
Time zone needs to be set on lock
First, make sure that the time zone is set on the lock.
You will do that by pressing “Time zone” in the lock setting under “Settings + Lock Info”
Please do it even though it looks like the zone is set – just to be sure.
The Danalock App
In the menu in the Danalock app, you will find “My accessory devices”. There you will see your Danapad – choose that. Then find “Pin codes” From here you can set and remove pin codes on the lock.
You can add a permanent pin code, a temporary pin code, or a recurring pin code.
In the Danalock app, you can’t set pin codes remotely.
My.danalock.com
The Danabridge V3 creates a connection between the Danalock and My.Danalock.com. Without Danabridge V3 you cannot use My.Danalock.com to manage pin codes remotely.
Pin codes can be set by the domain owner and created administrators.
Find the lock in the dashboard and look for “Pin codes”
View video guide on how to set pin codes remotely.
Please note, that for now, it is not possible to give your pin codes alias names. It is on our list for future development – time estimate unknown.
Smart home hubs
Some smart home hubs support pushing pin codes to the Danalock – please refer to the manufactures guides for more information.
I can’t connect my Danapad V3 to my Danalock V3
Make sure that your Danalock V3 lock and the Danalock V3 Danapad have the latest firmware installed.
Go to the device setting of each device and look for Firmware.
Once both have been updated try pairing them again.
If you can’t enroll the Danapad on your account then check the batteries – the Danapad should light up when you press the buttons.
If you still can’t enroll the Danapad maybe the Danapad is on another account already. Remove it from that account (if you have access) or as a last resort contact the support to have us check it on our servers. Send us a picture of the serial number inside the battery cover of the Danapad.
What is app-less pairing? (Danapad)
Important information:
This guide is about pairing the Danalock and Danapad together without using the Danalock app and servers.Once this is done you cannot enroll the devices through the Danalock app and will only be able to use your Danalock devices with the Smart Home hub you add it to after the pairing!
The Smart home hub needs to support both the Danalock and the option for adding pin codes to the lock – please check this with the manufacturer of the hub you are using.
Description:
The Z-wave and Zigbee versions of our lock can be used on supported hubs and gateways as a standalone setup.
Meaning that you can use the lock without using the Danalock app – simply by adding the smart lock, Zigbee, or Z-wave versions only, to your Smart Home Hub, if supported by the hub.
But to add the Danapad to the setup, you will then need to add it in appless pairing mode.
Important: The app-less pairing needs to be done before the lock is added to your smart home hub – if done after, the lock will lose the connection to the hub and you will need to do the setup again.
Important: Any existing pin codes on the lock will be deleted once you do the app-less pairing – you will have to set them up again through the Smart Home Hub – remember to check if the hub supports the use of pin codes on the lock.
How to pair Danalock and Danapad in app-less pairing:
- Place the Danalock and DanaPad at a close distance from each other – 30 to 50 cm.
- Then click 7 times on the click command button on the lock (little hole on the top of the lock) and it will flash red and green.
- Press and hold down unlock button on the Danapad for 5-8 seconds and the LEDs on the pad will flash red/green, now press 1 on the pad and the flashing will slow down and then stop. The Flashing on the lock will also stop
If you can’t get the devices to go into the app-less pairing mode make sure both devices have the latest firmware.
How to remove the appless pairing again if needed:
- Click 7 times on the click command button on the lock (little hole on the top of the lock) and it will flash red and green.
- Press and hold down unlock button on the Danapad for 5-8 seconds and the LEDs on the pad will flash red/green, now press 2 on the pad and the flashing will slow down and then stop.
The Flashing on the lock will also stop. This now removes the pairing between the Danalock and the Danapad.
Known Hubs that support pin codes:
This list is not the full list of hubs to support pin codes, but is the hubs we have been able to confirm.
- Homey hubs – Through flow cards (Zigbee and Z-wave)
- Alarm.com hubs (Z-wave)
- Fibaro Home Center 3 and Home Center Light, Home Center 2 (Z-wave)
- Vera hubs (Z-wave)
- Future Home (Z-wave)
- Jeedom (Zigbee and Z-wave)
How do I manually upgrade my firmware for the Danalock V3?
There are three ways to update the firmware on the Danalock devices.
RecommendedDo the update through the Danalock app for iOS or Android
Find the firmware option in the lock settings, or find the firmware option for the accessories in the accessories settings menu. Recommended for users that don’t use the Danalock app in their installation
Do the update through our dedicated app “Danalock Toolbox” which you can find in both the iOS and Android app stores.
You can find links and guides for this option here – Danalock Toolbox Only for advanced users
Do a fully manual update by downloading the firmware file and using a 3rd party app called nRF Toolbox – available for both iOS and Android.
Read more about this option here – Advanced guide
! For users with a lock stuck in purple LED mode (Update mode), click here for help.
For Zigbee locks
You can find information about updating the Zigbee module of the lock on this page.
How to locate the serial number (S/N)
To locate the serial number (S/N) of the Danalock device, please look inside the battery cover.
This applies to the Danalock V3 models and the Danapad V3.
To locate the serial number of the Danabridge, find the sticker on the underside of the Danabridge, next to the standard USB plug.
How do I remove the Danalock devices from my account
We recommend removing the devices through the Danalock app when in Bluetooth range.
Removing devices through the Danalock App:
Go to settings for each devices and look for the delete/remove option.
You might also want to factory reset the Danalock and Danabridge. Follow this guide to do so.
Removing devices through my.danalock.com:
If you for some reason are not able to reach the devices through the Danalock app you can remove the lock from your account through the Danalock web app my.danalock.com
This is only possible for the Danalock V3 lock and Universal Module V3. It is not possible with the accessory devices (Danapad and Danabridge)
To have accessory devices removed when not in range, please reach out to our support, and please remember to include pictures of the serial numbers of the devices.
Danabridge
Danabridge: Allow guest users to operate lock remotely
If your lock is bridged you can grant guest users remote access to your lock.
Meaning, that the guest can operate the lock remotely.
This could be a partner or a holiday guest.
All you need to do is to sign in to my.danalock.com > follow the matrix to where the user and the lock intersect and click > turn on “Allow remote operations”.
Now the guest user can lock/unlock the lock remotely.
If you have only set up pin codes for the guest, this feature is not an option.
Setting up the Danabridge
Set up and connect your Danabridge V3:
Find our App guide here: Danabridge-v3_app-guide
You can also see this video guide
To set up Wi-Fi on the Danabridge you will need to make sure you are entering the correct Wi-Fi password.
As we cannot get an error message over Bluetooth from the Danabridge if the wrong Wi-Fi password was entered we can’t indicate this to you.
If the Danabridge does not light up green on the status indicator (LED) after at most 20 seconds after entering the password, you should try again.
To try again, you will need to go to the Wi-Fi settings in the Danabridge menu, disconnect from the Wi-Fi, choose the Wi-Fi again, and enter the correct Wi-Fi password.
Please remember:
- The Danabridge only works on 2.4 GHz Wi-Fi.
- Wi-Fi passwords are case-sensitive.
Danabridge V3 – lock status
Lock status is showing as Unknown in the Danalock app when the Danalock V3 is out of the Bluetooth range of your phone.
If you have a Danabridge paired with the Danalock, press the lock status icon in the Danalock app to get an update.
Shortly after the status has been updated the status in the app will return to unknown since we can no longer be sure nobody operated the lock locally.
How do I set pin codes on my Danalock V3
Danapad pin codes can be set either through the app when you are standing next to the lock and Danapad or you can set pin codes remotely via My.Danalock.com when the lock is connected with the Danabridge.
NB: Some Z-wave hubs like the Atom Homey and Home Assistant can also set pin codes remotely.
Time zone needs to be set on lock
First, make sure that the time zone is set on the lock.
You will do that by pressing “Time zone” in the lock setting under “Settings + Lock Info”
Please do it even though it looks like the zone is set – just to be sure.
The Danalock App
In the menu in the Danalock app, you will find “My accessory devices”. There you will see your Danapad – choose that. Then find “Pin codes” From here you can set and remove pin codes on the lock.
You can add a permanent pin code, a temporary pin code, or a recurring pin code.
In the Danalock app, you can’t set pin codes remotely.
My.danalock.com
The Danabridge V3 creates a connection between the Danalock and My.Danalock.com. Without Danabridge V3 you cannot use My.Danalock.com to manage pin codes remotely.
Pin codes can be set by the domain owner and created administrators.
Find the lock in the dashboard and look for “Pin codes”
View video guide on how to set pin codes remotely.
Please note, that for now, it is not possible to give your pin codes alias names. It is on our list for future development – time estimate unknown.
Smart home hubs
Some smart home hubs support pushing pin codes to the Danalock – please refer to the manufactures guides for more information.
How do I manually upgrade my firmware for the Danalock V3?
There are three ways to update the firmware on the Danalock devices.
RecommendedDo the update through the Danalock app for iOS or Android
Find the firmware option in the lock settings, or find the firmware option for the accessories in the accessories settings menu. Recommended for users that don’t use the Danalock app in their installation
Do the update through our dedicated app “Danalock Toolbox” which you can find in both the iOS and Android app stores.
You can find links and guides for this option here – Danalock Toolbox Only for advanced users
Do a fully manual update by downloading the firmware file and using a 3rd party app called nRF Toolbox – available for both iOS and Android.
Read more about this option here – Advanced guide
! For users with a lock stuck in purple LED mode (Update mode), click here for help.
For Zigbee locks
You can find information about updating the Zigbee module of the lock on this page.
How to locate the serial number (S/N)
To locate the serial number (S/N) of the Danalock device, please look inside the battery cover.
This applies to the Danalock V3 models and the Danapad V3.
To locate the serial number of the Danabridge, find the sticker on the underside of the Danabridge, next to the standard USB plug.
How do I remove the Danalock devices from my account
We recommend removing the devices through the Danalock app when in Bluetooth range.
Removing devices through the Danalock App:
Go to settings for each devices and look for the delete/remove option.
You might also want to factory reset the Danalock and Danabridge. Follow this guide to do so.
Removing devices through my.danalock.com:
If you for some reason are not able to reach the devices through the Danalock app you can remove the lock from your account through the Danalock web app my.danalock.com
This is only possible for the Danalock V3 lock and Universal Module V3. It is not possible with the accessory devices (Danapad and Danabridge)
To have accessory devices removed when not in range, please reach out to our support, and please remember to include pictures of the serial numbers of the devices.
Universal Module V3
How do I remove the Danalock devices from my account
We recommend removing the devices through the Danalock app when in Bluetooth range.
Removing devices through the Danalock App:
Go to settings for each devices and look for the delete/remove option.
You might also want to factory reset the Danalock and Danabridge. Follow this guide to do so.
Removing devices through my.danalock.com:
If you for some reason are not able to reach the devices through the Danalock app you can remove the lock from your account through the Danalock web app my.danalock.com
This is only possible for the Danalock V3 lock and Universal Module V3. It is not possible with the accessory devices (Danapad and Danabridge)
To have accessory devices removed when not in range, please reach out to our support, and please remember to include pictures of the serial numbers of the devices.
Connecting a Danalock Universal Module V3
The Danalock Universal module can be used for a variety of systems, like electronic door strikes, driveway gates, garage doors, and more.
We recommend that you contact the installer of your system or an electrician for help installing this product. To know if it would work with your systems you are served best by contacting the manufacturer of your system and providing them with our product manual. They will know best how to wire the module to your system.
Here are some of the facts about the module that you will need to know:
Download the full manualSpecifications
Specifications
Smart Home Systems
Smart Home Systems
HomeKit lock
Important information regarding HomeKit firmware upgrade 2.x
Notice: The firmware upgrade will be available later in 2023. Status: waiting for Apple certification.
If you are about to upgrade the firmware of Danalock V3-BT-HK, also known as the HomeKit version, from a version earlier than 2.x, then the following information is important!
When the upgrade is done, you will need to delete the lock in your Home App.
The upgrade fundamentally changes the lock’s features, which means that the lock needs to be reinstalled.
Therefore, go into Your Home App and delete the lock when the upgrade is done, and install it again.
Features after the firmware upgrade
This is what you will get when upgrading the firmware to version 2.x or higher:
- The lock will still work as a HomeKit lock just like it did before
- The lock will also support standard Bluetooth enrollment on both iOS and Android and through that support the following features:
- Invite guests to use the lock
- Activate features like auto-lock, hold-back-latch, and end-to-end
- Pair the lock with a Danapad for the option of opening the lock with a keypad
- Pair the lock with a Danabridge to do remote operations, if you don’t already have a HomeKit hub installed or the HomeKit hub is too far from the lock to communicate
- Use the Auto Unlock feature in the Danalock app.
- See the history of operations done through the Danalock app (Only app operations are currently logged)
Before you add the lock again, consider the following:
- If you want to use the lock on an Android device or with the Danapad or Danabridge, we suggest that you start by adding the lock through standard Bluetooth in the Danalock app first, and then add it to Your HomeKit Home app after.
- If you just want to use the lock as an HomeKit lock, then go ahead and install the lock again through the HomeKit Home App on your iPhone or iPad.
If you then at a later time, want to use the lock as a standard Danalock, on an Android phone or with a Danapad or Danabridge, then you can go into the settings through “Device + HomeKit setting” and press “Allow dual mode inclusion for one minute” – that will give you 1 minute to include the lock as a standard Danalock.
Contact support if you have any questions.
Can’t enroll HomeKit lock in standard Bluetooth mode
Notice: This feature is coming in the next version of the HomeKit lock firmware – This update will be available later in 2023. Status: Waiting for Apple certification.
In the new firmware for the Danalock V3 HomeKit lock, you can now enroll the lock as a standard Bluetooth lock alongside the HomeKit integration or as a standalone.
But if you try to enroll the lock in Bluetooth standard mode after your lock is already enrolled in HomeKit mode, the enrollment will fail.
Explanation
Why do you get this error? When the lock is enrolled in HomeKit mode we turn off the enrollment for standard Bluetooth to prevent others from hijacking your lock in the case that you only want to use your lock as HomeKit.
The Fix
Solution A: Fix this by going to “Device” + “Homekit Settings” in the Danalock app, and press “Allow dual-mode inclusion for one minute”
This must be done on the HomeKit phone on which the lock is already added.
Now you have 1 minute to add the lock through the “Menu” + “Add new device”
Solution B: The quick solution is to remove the lock from your HomeKit integration, give the lock 10 clicks to reset it, and then start the standard Bluetooth enrollment.
Once that is done, you can enroll the lock in HomeKit mode again.
PLEASE remember to re-calibrate the lock and activate any lock settings you had turned on before the reset. (Hold back latch, Auto-lock, etc.) These can now be set through the Danalock app when looking at the settings for standard Bluetooth integration or as before through the Click commands for HomeKit mode. You only need to activate them in one of the places.
Setup/configuration of Danalock V3 Homekit
We recommend that you add and control your Danalock V3 HomeKit in the Home app.
Watch our video on how to include the Danalock HomeKit model in your Home App here.
The lock is set up and calibrated using Home App and click commands.
Please note that Danalock V3 HomeKit does not support the Danalock accessories Danapad and Danabridge at the moment.
Invitations of additional users can only be made in the Home app: Press the Home symbol in the top left corner -> Home Settings -> + Invite people.
Note! When you invite a new user to the Home app you give access to all HomeKit devices. It is not possible to give time-restricted access.
You can compare the different Danalock V3 smart lock variants here.
Where do I find the HomeKit code?
The 8-digit HK code is found:
- On a sticker inside the battery cover of the lock.
- On the backside of the mounting manual included in the box.
What do I do if I lose the HK code?
If you misplace or lose your HK code a new one will have to be generated. Normally this requires that the lock must be sent to Danalock for reconfiguration, but kindly contact support before doing so. There will be cost involved.
How to exclude a Danalock from a smart home setup
Applies to: Danalock V3 BTZBx, BTZx, BT-HK
Exclude
To exclude a Danalock from a smart home setup, you’ll need to follow your hub/gateway guidelines.
The process differs from manufacturer to manufacturer.
But in general, follow these instructions.
Z-wave
To exclude a lock from a z-wave setup you will have to start an exclusion process on the hub.
It’s best to do this on the hub on which the lock is included.
In some cases like with the Aeotec Smart Home Hub / Samsung Smartthings V3, you can set the hub in exclusion mode, and press the button behind the LED on the Danalock 1 time, to reset the inclusion.
Zigbee
To make the Zigbee lock leave the smart home setup, you can either delete the lock from the hub with the lock nearby or you can simply click the button behind the LED on the Danalock 9 times.
HomeKit
To remove the Danalock from HomeKit you click the button behind the LED on the Danalock 10 times. This not only resets the HomeKit registration on the lock but also the lock setting including calibration, so please remember to set your settings on the lock again and run a new calibration. To remove the lock entry in your Home app, simply remove it there.
Zigbee lock
Z-wave lock
Need further assistance?
Contact Support