FAQ - Locks

FAQ - Installation

You'll find here typically asked questions about the installation of the Danalock locks and accessory devices.

I have moved into a house/apartment with a Danalock. How do I claim ownership of the lock, pad or bridge?

You have moved into a home with a Danalock mounted on the door.

We highly recommend that you claim ownership of all the Danalock devices by enrolling the devices on your own account. We don’t recommend being invited by the previous owner, as they would then have access to your home.

Also make sure that the previous owner removed the lock from any Zigbee or Z-wave hub, if applicable.

Claim ownership of devices:

  1. Start by downloading the Danalock app on your mobile device and create an account in the app.
  2. If you can see the devices when adding new devices in the app then you are good. If not, then continue to the next step.
  3. Contact the original owner to get the Danalock devices released from the current account.

FAQ: How to remove Danalock devices from the account

  1. Note, the procedure is the same for Danapad and Danabridge.

If the owner of the Danalock is unable to release it, he/she can contact support@danalock.com and request the release.

IMPORTANT! The request should be sent from the email address used as the username for the current account holding the devices.

Once the device has been released from the current account you should be able to add them into the new account.

How do I connect my Danalock to a Z-wave/Zigbee gateway and Bluetooth at the same time?

A dual-mode lock like our Z-wave and Zigbee locks, can either be used with only the smarthome solution, only the Bluetooth option (Danalock app) or both.

But it matters in which order you set it up!

The order is always:

  1. Bluetooth first
  2. Z-wave/Zigbee second

If you have included the lock on your hub/gateway first, and you want to include it in the Danalock app (Bluetooth), you will need to remove it from your hub/gateway first so that Bluetooth will be discoverable again. Then add the lock to the Danalock app and finish by including the lock on the hub/gateway again.

How to exclude a Z-wave lock

To exclude a Z-wave lock, you will need to set your hub/gateway in exclusion mode (Refer to your hub/gateway manual).
Then give the lock one click in the pinhole on the lock – it will start flashing green.

In some cases, you need to be close to the hub for the exclusion to go smoothly.

How to exclude a Zigbee lock

To exclude a Zigbee lock (Firmware 0.17.x or never) you can simply give the lock 9 clicks in the pinhole on the lock.
The lock will flash green a few times and then one red flash to confirm exclusion.

Remember to delete the lock manually on your hub/gateway also.

How to include on Z-wave/Zigbee

Set your gateway or hub in inclusion mode first.
Then give the lock one click in the pinhole to set the lock in inclusion mode.
Inclusion will begin. It may take some time, so please be patient.

For Z-wave, the lock will flash green for up to 30 seconds. Be patient – even up to 30 seconds after the flashing stops the hub can still be working on the inclusion. So wait for it.

For Zigbee, the lock will flash green for 4 or 30 seconds depending on the version of Zigbee lock (BTZBE / BTZB) – then it will flash white for up to 2 minutes.
Please be patient – some hubs/bridges take time to finish the process even after the flashing on the lock has stopped. If the process doesn’t work the first time, please give the lock 9 clicks in the pinhole and try the process again.

Don’t want to use Bluetooth?

You can include the lock only on your hub/gateway. When doing so the lock will stop broadcasting Bluetooth for security reasons – so no one can highjack the lock using a Danalock app.

How do I install my Danalock?

Your Danalock was engineered for easy installation.

Scandinavian doors will normally require you to replace the inside thumb turn or key cylinder with a mounting plate and then simply attach the Danalock to that plate.

On Deadbolt US doors you will in most cases only have to replace the inside setup with the mounting plate and then attach the Danalock to that plate. US Mortise doors are currently not supported unless it is the EURO version.

On doors with Euro cylinders – most commonly found in Europe, some in Canada and the US, you will in some cases have to replace the cylinder with a compatible model that will work with Danalock. Normally you will find this cylinder where you buy the Danalock. In some cases, you could also mount a Salto Danalock key turner if you have a key on the inside – but in this case, we recommend only doing so if you have another way into the building or if the EURO cylinder is a double-clutched model where keys from both sides can be operated together.

You can find much more information about the mounting of the Danalock in our video guides and installation manuals.

FAQ - Locks

How do I change the batteries in my Danalock V3?

  1. Dismount the Danalock V3 from the door (optional).
  2. Open the battery compartment and pull the two black ribbons to release the batteries.
  3. Replace all four batteries with new ones (never mix used and new ones – see disclaimer below).
  4. With the new batteries in place put the battery lid back on and reattach the Danalock V3 to the door.
  5. Recalibrate the lock and you are good to go again.

Disclaimer: It is very important to replace all 4 batteries at the same time. Use only approved disposable CR123 lithium batteries. Click here to find the list of approved batteries. Not replacing all batteries at the same time can cause the batteries to heat up and potentially cause them to explode. Danalock has no responsibility in any way if the replacement of batteries is done inaccurately.

You can read more about safety and disposal and batteries here.

How do I connect my Danalock to a Z-wave/Zigbee gateway and Bluetooth at the same time?

A dual-mode lock like our Z-wave and Zigbee locks, can either be used with only the smarthome solution, only the Bluetooth option (Danalock app) or both.

But it matters in which order you set it up!

The order is always:

  1. Bluetooth first
  2. Z-wave/Zigbee second

If you have included the lock on your hub/gateway first, and you want to include it in the Danalock app (Bluetooth), you will need to remove it from your hub/gateway first so that Bluetooth will be discoverable again. Then add the lock to the Danalock app and finish by including the lock on the hub/gateway again.

How to exclude a Z-wave lock

To exclude a Z-wave lock, you will need to set your hub/gateway in exclusion mode (Refer to your hub/gateway manual).
Then give the lock one click in the pinhole on the lock – it will start flashing green.

In some cases, you need to be close to the hub for the exclusion to go smoothly.

How to exclude a Zigbee lock

To exclude a Zigbee lock (Firmware 0.17.x or never) you can simply give the lock 9 clicks in the pinhole on the lock.
The lock will flash green a few times and then one red flash to confirm exclusion.

Remember to delete the lock manually on your hub/gateway also.

How to include on Z-wave/Zigbee

Set your gateway or hub in inclusion mode first.
Then give the lock one click in the pinhole to set the lock in inclusion mode.
Inclusion will begin. It may take some time, so please be patient.

For Z-wave, the lock will flash green for up to 30 seconds. Be patient – even up to 30 seconds after the flashing stops the hub can still be working on the inclusion. So wait for it.

For Zigbee, the lock will flash green for 4 or 30 seconds depending on the version of Zigbee lock (BTZBE / BTZB) – then it will flash white for up to 2 minutes.
Please be patient – some hubs/bridges take time to finish the process even after the flashing on the lock has stopped. If the process doesn’t work the first time, please give the lock 9 clicks in the pinhole and try the process again.

Don’t want to use Bluetooth?

You can include the lock only on your hub/gateway. When doing so the lock will stop broadcasting Bluetooth for security reasons – so no one can highjack the lock using a Danalock app.

How do I reset my Danalock V3?

It is important to know that factory resetting a Danalock device does not release it from your Danalock account! Please look at this guide to remove it from your account.

Factory reset Danalock V3 or Universal Module V3:

In the small pinhole on top of the lock give the lock 10 clicks with a small pin.

The lock will flash a red light and turn off the LED to indicate the reset process.

This will reset all settings of the lock, including pin codes and pairing with accessory devices.

HomeKit! resetting a HomeKit lock with 10 clicks also resets the HomeKit inclusion.

Z-wave! resetting a Z-wave lock with 10 clicks also removes the lock from the smart home hub.

Click command button

Factory reset Danabridge:

Find the pinhole behind the LED on the Danabridge and give it 10 clicks with a small pin.

A red flash will indicate that the device is resetting.

This will reset WiFi settings.

Click command button on Danabridge

Danapad:

The Danapad does not need to be factory reset.

No data including pin codes are stored on the device.

Pairing is handled in the Danalock app or through Appless pairing.

Factory reset Universal Module V3:

Find the pinhole the LED on the Danabridge and give it 10 clicks with a small pin.

A red flash will indicate that the device is resetting.

This will reset WiFi settings.

Universal Module V3 Click command button

How do I manually upgrade my firmware for the Danalock V3?

There are three ways to update the firmware on the Danalock devices.

Recommended
Do the update through the Danalock app for iOS or Android
Find the firmware option in the lock settings, or find the firmware option for the accessories in the accessories settings menu. Recommended for users that don’t use the Danalock app in their installation
Do the update through our dedicated app “Danalock Toolbox” which you can find in both the iOS and Android app stores.
You can find links and guides for this option here – Danalock Toolbox Only for advanced users
Do a fully manual update by downloading the firmware file and using a 3rd party app called nRF Toolbox – available for both iOS and Android.
Read more about this option here – Advanced guide

! For users with a lock stuck in purple LED mode (Update mode), click here for help.

For Zigbee locks

You can find information about updating the Zigbee module of the lock on this page.

How to locate the serial number (S/N)

To locate the serial number (S/N) of the Danalock device, please look inside the battery cover.
This applies to the Danalock V3 models and the Danapad V3.

To locate the serial number of the Danabridge, find the sticker on the underside of the Danabridge, next to the standard USB plug.

How do I remove the Danalock devices from my account

We recommend removing the devices through the Danalock app when in Bluetooth range.

Removing devices through the Danalock App:

Go to settings for each devices and look for the delete/remove option.

You might also want to factory reset the Danalock and Danabridge. Follow this guide to do so.

Removing devices through my.danalock.com:

If you for some reason are not able to reach the devices through the Danalock app you can remove the lock from your account through the Danalock web app my.danalock.com

This is only possible for the Danalock V3 lock and Universal Module V3. It is not possible with the accessory devices (Danapad and Danabridge)

To have accessory devices removed when not in range, please reach out to our support, and please remember to include pictures of the serial numbers of the devices.

FAQ - Danapad

How do I set pin codes on my Danalock V3

Danapad pin codes can be set either through the app when you are standing next to the lock and Danapad or you can set pin codes remotely via My.Danalock.com when the lock is connected with the Danabridge.

NB: Some Z-wave hubs like the Atom Homey and Home Assistant can also set pin codes remotely.

Time zone needs to be set on lock

First, make sure that the time zone is set on the lock.
You will do that by pressing “Time zone” in the lock setting under “Settings + Lock Info”
Please do it even though it looks like the zone is set – just to be sure.

The Danalock App

In the menu in the Danalock app, you will find “My accessory devices”. There you will see your Danapad – choose that. Then find “Pin codes” From here you can set and remove pin codes on the lock.

You can add a permanent pin code, a temporary pin code, or a recurring pin code.

In the Danalock app, you can’t set pin codes remotely.

My.danalock.com

The Danabridge V3 creates a connection between the Danalock and My.Danalock.com. Without Danabridge V3 you cannot use My.Danalock.com to manage pin codes remotely.

Pin codes can be set by the domain owner and created administrators.

Find the lock in the dashboard and look for “Pin codes”

Read more in the guide

View video guide on how to set pin codes remotely.

Please note, that for now, it is not possible to give your pin codes alias names. It is on our list for future development – time estimate unknown.

Smart home hubs

Some smart home hubs support pushing pin codes to the Danalock – please refer to the manufactures guides for more information.

I can’t connect my Danapad V3 to my Danalock V3

Make sure that your Danalock V3 lock and the Danalock V3 Danapad have the latest firmware installed.

Go to the device setting of each device and look for Firmware.

Once both have been updated try pairing them again.

If you can’t enroll the Danapad on your account then check the batteries – the Danapad should light up when you press the buttons.
If you still can’t enroll the Danapad maybe the Danapad is on another account already. Remove it from that account (if you have access) or as a last resort contact the support to have us check it on our servers. Send us a picture of the serial number inside the battery cover of the Danapad.

What is app-less pairing? (Danapad)

Important information:

This guide is about pairing the Danalock and Danapad together without using the Danalock app and servers.
Once this is done you cannot enroll the devices through the Danalock app and will only be able to use your Danalock devices with the Smart Home hub you add it to after the pairing!

The Smart home hub needs to support both the Danalock and the option for adding pin codes to the lock – please check this with the manufacturer of the hub you are using.

Description:

The Z-wave and Zigbee versions of our lock can be used on supported hubs and gateways as a standalone setup.

Meaning that you can use the lock without using the Danalock app – simply by adding the smart lock, Zigbee, or Z-wave versions only, to your Smart Home Hub, if supported by the hub.

But to add the Danapad to the setup, you will then need to add it in appless pairing mode.

Important: The app-less pairing needs to be done before the lock is added to your smart home hub – if done after, the lock will lose the connection to the hub and you will need to do the setup again.

Important: Any existing pin codes on the lock will be deleted once you do the app-less pairing – you will have to set them up again through the Smart Home Hub – remember to check if the hub supports the use of pin codes on the lock.

How to pair Danalock and Danapad in app-less pairing:

  1. Place the Danalock and DanaPad at a close distance from each other – 30 to 50 cm.
  2. Then click 7 times on the click command button on the lock (little hole on the top of the lock) and it will flash red and green.
  3. Press and hold down unlock button on the Danapad for 5-8 seconds and the LEDs on the pad will flash red/green, now press 1 on the pad and the flashing will slow down and then stop. The Flashing on the lock will also stop
    If you can’t get the devices to go into the app-less pairing mode make sure both devices have the latest firmware.

How to remove the appless pairing again if needed:

  1. Click 7 times on the click command button on the lock (little hole on the top of the lock) and it will flash red and green.
  2. Press and hold down unlock button on the Danapad for 5-8 seconds and the LEDs on the pad will flash red/green, now press 2 on the pad and the flashing will slow down and then stop.
    The Flashing on the lock will also stop. This now removes the pairing between the Danalock and the Danapad.

Known Hubs that support pin codes:

This list is not the full list of hubs to support pin codes, but is the hubs we have been able to confirm.

  • Homey hubs – Through flow cards (Zigbee and Z-wave)
  • Alarm.com hubs (Z-wave)
  • Fibaro Home Center 3 and Home Center Light, Home Center 2 (Z-wave)
  • Vera hubs (Z-wave)
  • Future Home (Z-wave)
  • Jeedom (Zigbee and Z-wave)

How do I manually upgrade my firmware for the Danalock V3?

There are three ways to update the firmware on the Danalock devices.

Recommended
Do the update through the Danalock app for iOS or Android
Find the firmware option in the lock settings, or find the firmware option for the accessories in the accessories settings menu. Recommended for users that don’t use the Danalock app in their installation
Do the update through our dedicated app “Danalock Toolbox” which you can find in both the iOS and Android app stores.
You can find links and guides for this option here – Danalock Toolbox Only for advanced users
Do a fully manual update by downloading the firmware file and using a 3rd party app called nRF Toolbox – available for both iOS and Android.
Read more about this option here – Advanced guide

! For users with a lock stuck in purple LED mode (Update mode), click here for help.

For Zigbee locks

You can find information about updating the Zigbee module of the lock on this page.

How to locate the serial number (S/N)

To locate the serial number (S/N) of the Danalock device, please look inside the battery cover.
This applies to the Danalock V3 models and the Danapad V3.

To locate the serial number of the Danabridge, find the sticker on the underside of the Danabridge, next to the standard USB plug.

How do I remove the Danalock devices from my account

We recommend removing the devices through the Danalock app when in Bluetooth range.

Removing devices through the Danalock App:

Go to settings for each devices and look for the delete/remove option.

You might also want to factory reset the Danalock and Danabridge. Follow this guide to do so.

Removing devices through my.danalock.com:

If you for some reason are not able to reach the devices through the Danalock app you can remove the lock from your account through the Danalock web app my.danalock.com

This is only possible for the Danalock V3 lock and Universal Module V3. It is not possible with the accessory devices (Danapad and Danabridge)

To have accessory devices removed when not in range, please reach out to our support, and please remember to include pictures of the serial numbers of the devices.

FAQ - Danabridge

Danabridge: Allow guest users to operate lock remotely

If your lock is bridged you can grant guest users remote access to your lock.
Meaning, that the guest can operate the lock remotely.

This could be a partner or a holiday guest.

All you need to do is to sign in to my.danalock.com > follow the matrix to where the user and the lock intersect and click > turn on “Allow remote operations”.

Now the guest user can lock/unlock the lock remotely.

If you have only set up pin codes for the guest, this feature is not an option.

Setting up the Danabridge

Set up and connect your Danabridge V3:

Find our App guide here: Danabridge-v3_app-guide

You can also see this video guide 

To set up Wi-Fi on the Danabridge you will need to make sure you are entering the correct Wi-Fi password.
As we cannot get an error message over Bluetooth from the Danabridge if the wrong Wi-Fi password was entered we can’t indicate this to you.

If the Danabridge does not light up green on the status indicator (LED) after at most 20 seconds after entering the password, you should try again.

To try again, you will need to go to the Wi-Fi settings in the Danabridge menu, disconnect from the Wi-Fi, choose the Wi-Fi again, and enter the correct Wi-Fi password.

Please remember:

  • The Danabridge only works on 2.4 GHz Wi-Fi.
  • Wi-Fi passwords are case-sensitive.

Danabridge V3 – lock status

Lock status is showing as Unknown in the Danalock app when the Danalock V3 is out of the Bluetooth range of your phone.

If you have a Danabridge paired with the Danalock, press the lock status icon in the Danalock app to get an update.

Shortly after the status has been updated the status in the app will return to unknown since we can no longer be sure nobody operated the lock locally.

How do I set pin codes on my Danalock V3

Danapad pin codes can be set either through the app when you are standing next to the lock and Danapad or you can set pin codes remotely via My.Danalock.com when the lock is connected with the Danabridge.

NB: Some Z-wave hubs like the Atom Homey and Home Assistant can also set pin codes remotely.

Time zone needs to be set on lock

First, make sure that the time zone is set on the lock.
You will do that by pressing “Time zone” in the lock setting under “Settings + Lock Info”
Please do it even though it looks like the zone is set – just to be sure.

The Danalock App

In the menu in the Danalock app, you will find “My accessory devices”. There you will see your Danapad – choose that. Then find “Pin codes” From here you can set and remove pin codes on the lock.

You can add a permanent pin code, a temporary pin code, or a recurring pin code.

In the Danalock app, you can’t set pin codes remotely.

My.danalock.com

The Danabridge V3 creates a connection between the Danalock and My.Danalock.com. Without Danabridge V3 you cannot use My.Danalock.com to manage pin codes remotely.

Pin codes can be set by the domain owner and created administrators.

Find the lock in the dashboard and look for “Pin codes”

Read more in the guide

View video guide on how to set pin codes remotely.

Please note, that for now, it is not possible to give your pin codes alias names. It is on our list for future development – time estimate unknown.

Smart home hubs

Some smart home hubs support pushing pin codes to the Danalock – please refer to the manufactures guides for more information.

How do I manually upgrade my firmware for the Danalock V3?

There are three ways to update the firmware on the Danalock devices.

Recommended
Do the update through the Danalock app for iOS or Android
Find the firmware option in the lock settings, or find the firmware option for the accessories in the accessories settings menu. Recommended for users that don’t use the Danalock app in their installation
Do the update through our dedicated app “Danalock Toolbox” which you can find in both the iOS and Android app stores.
You can find links and guides for this option here – Danalock Toolbox Only for advanced users
Do a fully manual update by downloading the firmware file and using a 3rd party app called nRF Toolbox – available for both iOS and Android.
Read more about this option here – Advanced guide

! For users with a lock stuck in purple LED mode (Update mode), click here for help.

For Zigbee locks

You can find information about updating the Zigbee module of the lock on this page.

How to locate the serial number (S/N)

To locate the serial number (S/N) of the Danalock device, please look inside the battery cover.
This applies to the Danalock V3 models and the Danapad V3.

To locate the serial number of the Danabridge, find the sticker on the underside of the Danabridge, next to the standard USB plug.

How do I remove the Danalock devices from my account

We recommend removing the devices through the Danalock app when in Bluetooth range.

Removing devices through the Danalock App:

Go to settings for each devices and look for the delete/remove option.

You might also want to factory reset the Danalock and Danabridge. Follow this guide to do so.

Removing devices through my.danalock.com:

If you for some reason are not able to reach the devices through the Danalock app you can remove the lock from your account through the Danalock web app my.danalock.com

This is only possible for the Danalock V3 lock and Universal Module V3. It is not possible with the accessory devices (Danapad and Danabridge)

To have accessory devices removed when not in range, please reach out to our support, and please remember to include pictures of the serial numbers of the devices.

APPS

Support on Danalock mobile apps
Danalock Mobile Apps
Support on my.danalock.com
My Danalock webapp

FAQ - Danalock Mobile Apps

How do I invite guests?

Applies to: Danalock V3 BT, BTx

You can invite users to operate your locks by either inviting them from your Danalock app or from my.Danalock.com using a computer or tablet.

This does not apply for Danalock HomeKit – here you will need to invite through the Home app as you would for any other HomeKit device.

In the app, navigate to the Danalock smart lock you want to invite guests to and press “Users”

On https://my.danalock.com, go to “New” in the top right corner and chose “Invite guest”.

The option “Create guest” is for more advanced access and would not be used for normal locking and unlocking. You can read more about “Create guest” in our “mydanalock guide.

You can also take a look at this video about our web app – My.danalock.com – Invite guests

You can choose between three types of access:

  • Permanent
  • Temporary
  • Recurring (available only from my.danalock.com)

We have written about inviting guests and the flow of inviting in our “Danalock basic app guide and “Danalock invitation flow guide“.

For more detail on the invite flow through my.danalock.com please take a look at our “mydanalock guide

How do I set pin codes on my Danalock V3

Danapad pin codes can be set either through the app when you are standing next to the lock and Danapad or you can set pin codes remotely via My.Danalock.com when the lock is connected with the Danabridge.

NB: Some Z-wave hubs like the Atom Homey and Home Assistant can also set pin codes remotely.

Time zone needs to be set on lock

First, make sure that the time zone is set on the lock.
You will do that by pressing “Time zone” in the lock setting under “Settings + Lock Info”
Please do it even though it looks like the zone is set – just to be sure.

The Danalock App

In the menu in the Danalock app, you will find “My accessory devices”. There you will see your Danapad – choose that. Then find “Pin codes” From here you can set and remove pin codes on the lock.

You can add a permanent pin code, a temporary pin code, or a recurring pin code.

In the Danalock app, you can’t set pin codes remotely.

My.danalock.com

The Danabridge V3 creates a connection between the Danalock and My.Danalock.com. Without Danabridge V3 you cannot use My.Danalock.com to manage pin codes remotely.

Pin codes can be set by the domain owner and created administrators.

Find the lock in the dashboard and look for “Pin codes”

Read more in the guide

View video guide on how to set pin codes remotely.

Please note, that for now, it is not possible to give your pin codes alias names. It is on our list for future development – time estimate unknown.

Smart home hubs

Some smart home hubs support pushing pin codes to the Danalock – please refer to the manufactures guides for more information.

How do I set up Auto Unlock?

There are two ways to have your door automatically unlock when you arrive home.

  1. Through the Auto Unlock feature in the Danalock App
  2. Through your Smart Home hub setup.
    – Z-wave, Zigbee, HomeKit

The Danalock App

The Danalock app on your Android or iOS device, can do the unlocking for you.

The Auto Unlock feature uses GPS to detect your arrival and automatically unlocks the door for you when you arrive home.

The Danalock can be set from a 200-meter and up to a 2000-meter radius zone for auto unlocking (Depending on the phone brand).

When you enter the Auto unlock zone, the Danalock app will start looking for the lock.

Once the Danalock app has unlocked your door, it will not unlock it again, until you have left and reentered the Auto Unlock Zone.
This is to avoid accidental unlocking while you are home.

Please note that the Danalock app Auto unlock feature does not apply for the HomeKit version of our lock. Look further down in the section about Smart Home setups and also read our comparison of versions on our product page.

Setting up Auto Unlock in the apps:

Ensure that GPS/ location functionality on your phone is turned on and that you are within range of your Danalock.

In the Danalock app, navigate to the lock you want to unlock automatically and select “Device/Settings”.

Choose the Auto Unlock option, and slide to activate. Once the GPS has located your position, select “Save”. The purple area on the map is your Auto Unlock Zone.

You can adjust the geofence radius and activate or deactivate notifications for entering/exiting Auto Unlock Zone.
When you leave this zone and enter it again, the Danalock app will search for your Danalock and unlock it. If you experience issues with this feature please be aware that especially some Android brands tend to kill background services more than others.
We make use of the phone’s built-in location functions and can’t guarantee that this feature will work consistently on your phone.

Smart Home hubs and auto unlocking

Some Smart home setups, like HomeKit, Homey, Fibaro, Hubitat, Smartthings and more can through their services do similar auto unlocking when you arrive home.

In order to set this up you will need to follow the guides from your smart home manufacturer.

Auto Unlock tips and tricks

My Danalock will not auto unlock.

If your Danalock doesn’t unlock when you enter the Auto Unlock Zone, please check the following.

  • In the Danalock app, ensure that Auto Unlock functionality is turned on and that the Auto Unlock Zone is correctly located.
  • On Android phones, try calibrating your GPS – this is in most phones done in the Google Maps app.
  • On Android phones: If you just updated your phone with the latest OS the auto unlock feature may deactivate. Go into the app and reactivate auto unlock and check that phone permissions are set correctly (see below).

The tips and tricks below can help with issues with the Auto Unlock feature:

Battery optimization:

On some Android phones, especially Samsung, Huawei, Xiaomi, and OnePlus, battery optimization can affect the Auto Unlock feature. We suggest turning off battery optimization for the Danalock app.

On iPhones the background tasks will be limited if the phone goes into battery-saving mode due to low battery – this will also affect the auto-unlock feature.

Location Permission:
On both Android and iOS devices – make sure that the app has location permission set to “Always allow”. Android devices
On Android devices, you normally go to the “settings” and look for “Apps”.
In the list of apps, scroll down to and select the Danalock app.
Look for “Permissions” or similar and set the location permission to “Always/Allow all the time ” or similar. iOS devices
On iOS devices, go to “settings”, scroll down to and select the Danalock app, go to “Location” and make sure that “Allow location access” is set to “Always”. Also, make sure that “Precise Location” is turned on.

Auto-start on Android

On Android 11 and up, Auto-start is an option in the phone’s app settings for the Danalock app – please turn that on.

Android removes permissions automatically

On most Android phones today, the phone removes the app’s permissions if the app isn’t used for a couple of months – meaning if the app is not opened!
The setting can be found for every individual app inside the Permissions tab under the app’s settings. We recommend you turn this feature off.

Still having issues?

If Auto Unlock still doesn’t function as wanted, please be aware that poor location reception may affect the reliability of geofence functionalities. In some cases, turning on WI-FI will improve location accuracy and strengthen the reliability of the Auto Unlock function. And please always remember to have mobile data turned on, as the service for location on the phone needs this.

If you need more help on finding the permissions and battery settings on your Android phone, we can refer you to the app called “DontKillMyApp”. This app could help finding the setting on your specific phone. (Only for Android). Use this app at your own discretion! We take no responsibility for functions of that app.

What should I do if I lose my phone?

If you lose your phone you can still log into your account on another phone or on https://my.danalock.com.

For safety reasons, we recommend that you change your account password right away.

This procedure will generate new access codes and revoke access to anyone but yourself.

Reset your password by going to the login screen and selecting “Forgot password” and following the instructions.

You can also log in at https://my.danalock.com and select “My account” in the top right corner. Chose “Change password”, enter and confirm your password as directed, and select “Save”. Your new password is now saved.

FAQ - My.danalock.com

How do I invite guests?

Applies to: Danalock V3 BT, BTx

You can invite users to operate your locks by either inviting them from your Danalock app or from my.Danalock.com using a computer or tablet.

This does not apply for Danalock HomeKit – here you will need to invite through the Home app as you would for any other HomeKit device.

In the app, navigate to the Danalock smart lock you want to invite guests to and press “Users”

On https://my.danalock.com, go to “New” in the top right corner and chose “Invite guest”.

The option “Create guest” is for more advanced access and would not be used for normal locking and unlocking. You can read more about “Create guest” in our “mydanalock guide.

You can also take a look at this video about our web app – My.danalock.com – Invite guests

You can choose between three types of access:

  • Permanent
  • Temporary
  • Recurring (available only from my.danalock.com)

We have written about inviting guests and the flow of inviting in our “Danalock basic app guide and “Danalock invitation flow guide“.

For more detail on the invite flow through my.danalock.com please take a look at our “mydanalock guide

How do I set pin codes on my Danalock V3

Danapad pin codes can be set either through the app when you are standing next to the lock and Danapad or you can set pin codes remotely via My.Danalock.com when the lock is connected with the Danabridge.

NB: Some Z-wave hubs like the Atom Homey and Home Assistant can also set pin codes remotely.

Time zone needs to be set on lock

First, make sure that the time zone is set on the lock.
You will do that by pressing “Time zone” in the lock setting under “Settings + Lock Info”
Please do it even though it looks like the zone is set – just to be sure.

The Danalock App

In the menu in the Danalock app, you will find “My accessory devices”. There you will see your Danapad – choose that. Then find “Pin codes” From here you can set and remove pin codes on the lock.

You can add a permanent pin code, a temporary pin code, or a recurring pin code.

In the Danalock app, you can’t set pin codes remotely.

My.danalock.com

The Danabridge V3 creates a connection between the Danalock and My.Danalock.com. Without Danabridge V3 you cannot use My.Danalock.com to manage pin codes remotely.

Pin codes can be set by the domain owner and created administrators.

Find the lock in the dashboard and look for “Pin codes”

Read more in the guide

View video guide on how to set pin codes remotely.

Please note, that for now, it is not possible to give your pin codes alias names. It is on our list for future development – time estimate unknown.

Smart home hubs

Some smart home hubs support pushing pin codes to the Danalock – please refer to the manufactures guides for more information.

Smart Home Systems

Danalock V3 and SmartHome systems
SmartHome systems

FAQ - Smart Home Systems

What are the differences between the Danalock V3 variants?

Danalock V3 is available in four variants: 

  • Bluetooth
  • Bluetooth with Zigbee (V3-BTZB or V3-BTZBE)
  • Bluetooth with Z-wave
  • HomeKit (Only)

You can compare the different Danalock V3 smart lock variants here

HomeKit

Please note that the Danalock HomeKit does not support the Danapad and Danabridge accessories.
Nor can you invite guests through the Danalock app, but must use the Home app.

Which smart home systems are compatible with Danalock V3?

The Danalock V3 comes in 3 smart home versions:

  • Z-Wave
  • Zigbee
  • Apple HomeKit

The Z-Wave and Zigbee versions are compatible with all the smart home hubs that support our lock.

These are some of them – but not all – ask your hub/gateway provider to be sure:

  • Athom Homey, Homey Pro, Homey Bridge
  • Smartthings V3 / Aeotec Smart Home Hub
  • Fibaro Homecenter 2, 3, and light versions.
  • Hubitat
  • Jeedom Hub
  • Home Assistant with Z-wave JS UI, Zigbee2MQTT, or ZHA
  • Alarm.com platforms (Z-wave)
  • Amazon Echo w. build-in Zigbee hub
  • and more


Z-wave or Zigbee?

When buying your Danalock, please make sure that you buy the version that supports your Smart Home Hub.

Z-wave and Zigbee are two different technologies.

V3-BTZE, V3-BTZU, V3-BTZH are all Z-wave locks.
V3-BTZB and V3-BTZBE are both Zigbee locks.

Apple HomeKit

The Apple HomeKit lock will only work on Apple HomeKit setups.
Also, be aware that no Android phones will work with the HomeKit model of the Danalock.

Airbnb (temporarily unavailable)

We are currently working on reimplementing the Airbnb feature. We can’t say when this will be released.

IFTTT

The service IFTTT is not possible to use with the Danalock Danabridge at the moment. We hope to bring that service back to you at a later time.

What is app-less pairing? (Danapad)

Important information:

This guide is about pairing the Danalock and Danapad together without using the Danalock app and servers.
Once this is done you cannot enroll the devices through the Danalock app and will only be able to use your Danalock devices with the Smart Home hub you add it to after the pairing!

The Smart home hub needs to support both the Danalock and the option for adding pin codes to the lock – please check this with the manufacturer of the hub you are using.

Description:

The Z-wave and Zigbee versions of our lock can be used on supported hubs and gateways as a standalone setup.

Meaning that you can use the lock without using the Danalock app – simply by adding the smart lock, Zigbee, or Z-wave versions only, to your Smart Home Hub, if supported by the hub.

But to add the Danapad to the setup, you will then need to add it in appless pairing mode.

Important: The app-less pairing needs to be done before the lock is added to your smart home hub – if done after, the lock will lose the connection to the hub and you will need to do the setup again.

Important: Any existing pin codes on the lock will be deleted once you do the app-less pairing – you will have to set them up again through the Smart Home Hub – remember to check if the hub supports the use of pin codes on the lock.

How to pair Danalock and Danapad in app-less pairing:

  1. Place the Danalock and DanaPad at a close distance from each other – 30 to 50 cm.
  2. Then click 7 times on the click command button on the lock (little hole on the top of the lock) and it will flash red and green.
  3. Press and hold down unlock button on the Danapad for 5-8 seconds and the LEDs on the pad will flash red/green, now press 1 on the pad and the flashing will slow down and then stop. The Flashing on the lock will also stop
    If you can’t get the devices to go into the app-less pairing mode make sure both devices have the latest firmware.

How to remove the appless pairing again if needed:

  1. Click 7 times on the click command button on the lock (little hole on the top of the lock) and it will flash red and green.
  2. Press and hold down unlock button on the Danapad for 5-8 seconds and the LEDs on the pad will flash red/green, now press 2 on the pad and the flashing will slow down and then stop.
    The Flashing on the lock will also stop. This now removes the pairing between the Danalock and the Danapad.

Known Hubs that support pin codes:

This list is not the full list of hubs to support pin codes, but is the hubs we have been able to confirm.

  • Homey hubs – Through flow cards (Zigbee and Z-wave)
  • Alarm.com hubs (Z-wave)
  • Fibaro Home Center 3 and Home Center Light, Home Center 2 (Z-wave)
  • Vera hubs (Z-wave)
  • Future Home (Z-wave)
  • Jeedom (Zigbee and Z-wave)

How to exclude a Danalock from a smart home setup

Applies to: Danalock V3 BTZBx, BTZx, BT-HK

Exclude

To exclude a Danalock from a smart home setup, you’ll need to follow your hub/gateway guidelines.
The process differs from manufacturer to manufacturer.

But in general, follow these instructions.

Z-wave

To exclude a lock from a z-wave setup you will have to start an exclusion process on the hub.
It’s best to do this on the hub on which the lock is included.
In some cases like with the Aeotec Smart Home Hub / Samsung Smartthings V3, you can set the hub in exclusion mode, and press the button behind the LED on the Danalock 1 time, to reset the inclusion.

Zigbee

To make the Zigbee lock leave the smart home setup, you can either delete the lock from the hub with the lock nearby or you can simply click the button behind the LED on the Danalock 9 times.

HomeKit

To remove the Danalock from HomeKit you click the button behind the LED on the Danalock 10 times. This not only resets the HomeKit registration on the lock but also the lock setting including calibration, so please remember to set your settings on the lock again and run a new calibration. To remove the lock entry in your Home app, simply remove it there.

 

FAQ - HomeKit lock

Important information regarding HomeKit firmware upgrade 2.x

Notice: The firmware upgrade will be available later in 2023. Status: waiting for Apple certification.

If you are about to upgrade the firmware of Danalock V3-BT-HK, also known as the HomeKit version, from a version earlier than 2.x, then the following information is important!

When the upgrade is done, you will need to delete the lock in your Home App.
The upgrade fundamentally changes the lock’s features, which means that the lock needs to be reinstalled. 

Therefore, go into Your Home App and delete the lock when the upgrade is done, and install it again.

Features after the firmware upgrade

This is what you will get when upgrading the firmware to version 2.x or higher:

  • The lock will still work as a HomeKit lock just like it did before
  • The lock will also support standard Bluetooth enrollment on both iOS and Android and through that support the following features:
    • Invite guests to use the lock
    • Activate features like auto-lock, hold-back-latch, and end-to-end
    • Pair the lock with a Danapad for the option of opening the lock with a keypad
    • Pair the lock with a Danabridge to do remote operations, if you don’t already have a HomeKit hub installed or the HomeKit hub is too far from the lock to communicate
    • Use the Auto Unlock feature in the Danalock app.
    • See the history of operations done through the Danalock app (Only app operations are currently logged)

Before you add the lock again, consider the following: 

  1. If you want to use the lock on an Android device or with the Danapad or Danabridge, we suggest that you start by adding the lock through standard Bluetooth in the Danalock app first, and then add it to Your HomeKit Home app after.
  2. If you just want to use the lock as an HomeKit lock, then go ahead and install the lock again through the HomeKit Home App on your iPhone or iPad.
    If you then at a later time, want to use the lock as a standard Danalock, on an Android phone or with a Danapad or Danabridge, then you can go into the settings through “Device + HomeKit setting” and press “Allow dual mode inclusion for one minute” – that will give you 1 minute to include the lock as a standard Danalock. 

Contact support if you have any questions.

Can’t enroll HomeKit lock in standard Bluetooth mode

Notice: This feature is coming in the next version of the HomeKit lock firmware – This update will be available later in 2023. Status: Waiting for Apple certification.

In the new firmware for the Danalock V3 HomeKit lock, you can now enroll the lock as a standard Bluetooth lock alongside the HomeKit integration or as a standalone.

But if you try to enroll the lock in Bluetooth standard mode after your lock is already enrolled in HomeKit mode, the enrollment will fail.

Explanation

Why do you get this error? When the lock is enrolled in HomeKit mode we turn off the enrollment for standard Bluetooth to prevent others from hijacking your lock in the case that you only want to use your lock as HomeKit.

The Fix

Solution A: Fix this by going to “Device” + “Homekit Settings” in the Danalock app, and press “Allow dual-mode inclusion for one minute”
This must be done on the HomeKit phone on which the lock is already added.

Now you have 1 minute to add the lock through the “Menu” + “Add new device”

Solution B: The quick solution is to remove the lock from your HomeKit integration, give the lock 10 clicks to reset it, and then start the standard Bluetooth enrollment.
Once that is done, you can enroll the lock in HomeKit mode again.

PLEASE remember to re-calibrate the lock and activate any lock settings you had turned on before the reset. (Hold back latch, Auto-lock, etc.) These can now be set through the Danalock app when looking at the settings for standard Bluetooth integration or as before through the Click commands for HomeKit mode. You only need to activate them in one of the places.

Setup/configuration of Danalock V3 Homekit

We recommend that you add and control your Danalock V3 HomeKit in the Home app.

Watch our video on how to include the Danalock HomeKit model in your Home App here.

The lock is set up and calibrated using Home App and click commands.

Please note that Danalock V3 HomeKit does not support the Danalock accessories Danapad and Danabridge at the moment.

Invitations of additional users can only be made in the Home app: Press the Home symbol in the top left corner ->  Home Settings -> + Invite people.
Note! When you invite a new user to the Home app you give access to all HomeKit devices. It is not possible to give time-restricted access.

You can compare the different Danalock V3 smart lock variants here.

Where do I find the HomeKit code?

The 8-digit HK code is found:

  1. On a sticker inside the battery cover of the lock.
  2. On the backside of the mounting manual included in the box.

What do I do if I lose the HK code?

If you misplace or lose your HK code a new one will have to be generated. Normally this requires that the lock must be sent to Danalock for reconfiguration, but kindly contact support before doing so. There will be cost involved.

How to exclude a Danalock from a smart home setup

Applies to: Danalock V3 BTZBx, BTZx, BT-HK

Exclude

To exclude a Danalock from a smart home setup, you’ll need to follow your hub/gateway guidelines.
The process differs from manufacturer to manufacturer.

But in general, follow these instructions.

Z-wave

To exclude a lock from a z-wave setup you will have to start an exclusion process on the hub.
It’s best to do this on the hub on which the lock is included.
In some cases like with the Aeotec Smart Home Hub / Samsung Smartthings V3, you can set the hub in exclusion mode, and press the button behind the LED on the Danalock 1 time, to reset the inclusion.

Zigbee

To make the Zigbee lock leave the smart home setup, you can either delete the lock from the hub with the lock nearby or you can simply click the button behind the LED on the Danalock 9 times.

HomeKit

To remove the Danalock from HomeKit you click the button behind the LED on the Danalock 10 times. This not only resets the HomeKit registration on the lock but also the lock setting including calibration, so please remember to set your settings on the lock again and run a new calibration. To remove the lock entry in your Home app, simply remove it there.

 

FAQ - Zigbee lock

How to update your Danalock V3-BTZBE (Zigbee lock)

We have released information on how to update the Zigbee module firmware on the Danalock.
You need to be aware that there are two versions of the Danalock Zigbee lock.

Both locks can be updated with the latest mainboard firmware, but only the newest model can have the Zigbee module firmware updated.

V3-BTZB is built on the older Zigbee 1.2 and can’t be updated.
(The production date when scanning the QR code inside the battery cover will be 2020 or before)

V3-BTZBE is built on the newer Zigbee 3.0 and can be updated with the latest Zigbee firmware.
(The production date when scanning the QR code inside the battery cover will be 2021 or later)

For a guide on how to update the Zigbee 3.0 lock please click here

How do I set pin codes on my Danalock V3

Danapad pin codes can be set either through the app when you are standing next to the lock and Danapad or you can set pin codes remotely via My.Danalock.com when the lock is connected with the Danabridge.

NB: Some Z-wave hubs like the Atom Homey and Home Assistant can also set pin codes remotely.

Time zone needs to be set on lock

First, make sure that the time zone is set on the lock.
You will do that by pressing “Time zone” in the lock setting under “Settings + Lock Info”
Please do it even though it looks like the zone is set – just to be sure.

The Danalock App

In the menu in the Danalock app, you will find “My accessory devices”. There you will see your Danapad – choose that. Then find “Pin codes” From here you can set and remove pin codes on the lock.

You can add a permanent pin code, a temporary pin code, or a recurring pin code.

In the Danalock app, you can’t set pin codes remotely.

My.danalock.com

The Danabridge V3 creates a connection between the Danalock and My.Danalock.com. Without Danabridge V3 you cannot use My.Danalock.com to manage pin codes remotely.

Pin codes can be set by the domain owner and created administrators.

Find the lock in the dashboard and look for “Pin codes”

Read more in the guide

View video guide on how to set pin codes remotely.

Please note, that for now, it is not possible to give your pin codes alias names. It is on our list for future development – time estimate unknown.

Smart home hubs

Some smart home hubs support pushing pin codes to the Danalock – please refer to the manufactures guides for more information.

How do I connect my Danalock to a Z-wave/Zigbee gateway and Bluetooth at the same time?

A dual-mode lock like our Z-wave and Zigbee locks, can either be used with only the smarthome solution, only the Bluetooth option (Danalock app) or both.

But it matters in which order you set it up!

The order is always:

  1. Bluetooth first
  2. Z-wave/Zigbee second

If you have included the lock on your hub/gateway first, and you want to include it in the Danalock app (Bluetooth), you will need to remove it from your hub/gateway first so that Bluetooth will be discoverable again. Then add the lock to the Danalock app and finish by including the lock on the hub/gateway again.

How to exclude a Z-wave lock

To exclude a Z-wave lock, you will need to set your hub/gateway in exclusion mode (Refer to your hub/gateway manual).
Then give the lock one click in the pinhole on the lock – it will start flashing green.

In some cases, you need to be close to the hub for the exclusion to go smoothly.

How to exclude a Zigbee lock

To exclude a Zigbee lock (Firmware 0.17.x or never) you can simply give the lock 9 clicks in the pinhole on the lock.
The lock will flash green a few times and then one red flash to confirm exclusion.

Remember to delete the lock manually on your hub/gateway also.

How to include on Z-wave/Zigbee

Set your gateway or hub in inclusion mode first.
Then give the lock one click in the pinhole to set the lock in inclusion mode.
Inclusion will begin. It may take some time, so please be patient.

For Z-wave, the lock will flash green for up to 30 seconds. Be patient – even up to 30 seconds after the flashing stops the hub can still be working on the inclusion. So wait for it.

For Zigbee, the lock will flash green for 4 or 30 seconds depending on the version of Zigbee lock (BTZBE / BTZB) – then it will flash white for up to 2 minutes.
Please be patient – some hubs/bridges take time to finish the process even after the flashing on the lock has stopped. If the process doesn’t work the first time, please give the lock 9 clicks in the pinhole and try the process again.

Don’t want to use Bluetooth?

You can include the lock only on your hub/gateway. When doing so the lock will stop broadcasting Bluetooth for security reasons – so no one can highjack the lock using a Danalock app.

What is app-less pairing? (Danapad)

Important information:

This guide is about pairing the Danalock and Danapad together without using the Danalock app and servers.
Once this is done you cannot enroll the devices through the Danalock app and will only be able to use your Danalock devices with the Smart Home hub you add it to after the pairing!

The Smart home hub needs to support both the Danalock and the option for adding pin codes to the lock – please check this with the manufacturer of the hub you are using.

Description:

The Z-wave and Zigbee versions of our lock can be used on supported hubs and gateways as a standalone setup.

Meaning that you can use the lock without using the Danalock app – simply by adding the smart lock, Zigbee, or Z-wave versions only, to your Smart Home Hub, if supported by the hub.

But to add the Danapad to the setup, you will then need to add it in appless pairing mode.

Important: The app-less pairing needs to be done before the lock is added to your smart home hub – if done after, the lock will lose the connection to the hub and you will need to do the setup again.

Important: Any existing pin codes on the lock will be deleted once you do the app-less pairing – you will have to set them up again through the Smart Home Hub – remember to check if the hub supports the use of pin codes on the lock.

How to pair Danalock and Danapad in app-less pairing:

  1. Place the Danalock and DanaPad at a close distance from each other – 30 to 50 cm.
  2. Then click 7 times on the click command button on the lock (little hole on the top of the lock) and it will flash red and green.
  3. Press and hold down unlock button on the Danapad for 5-8 seconds and the LEDs on the pad will flash red/green, now press 1 on the pad and the flashing will slow down and then stop. The Flashing on the lock will also stop
    If you can’t get the devices to go into the app-less pairing mode make sure both devices have the latest firmware.

How to remove the appless pairing again if needed:

  1. Click 7 times on the click command button on the lock (little hole on the top of the lock) and it will flash red and green.
  2. Press and hold down unlock button on the Danapad for 5-8 seconds and the LEDs on the pad will flash red/green, now press 2 on the pad and the flashing will slow down and then stop.
    The Flashing on the lock will also stop. This now removes the pairing between the Danalock and the Danapad.

Known Hubs that support pin codes:

This list is not the full list of hubs to support pin codes, but is the hubs we have been able to confirm.

  • Homey hubs – Through flow cards (Zigbee and Z-wave)
  • Alarm.com hubs (Z-wave)
  • Fibaro Home Center 3 and Home Center Light, Home Center 2 (Z-wave)
  • Vera hubs (Z-wave)
  • Future Home (Z-wave)
  • Jeedom (Zigbee and Z-wave)

How to exclude a Danalock from a smart home setup

Applies to: Danalock V3 BTZBx, BTZx, BT-HK

Exclude

To exclude a Danalock from a smart home setup, you’ll need to follow your hub/gateway guidelines.
The process differs from manufacturer to manufacturer.

But in general, follow these instructions.

Z-wave

To exclude a lock from a z-wave setup you will have to start an exclusion process on the hub.
It’s best to do this on the hub on which the lock is included.
In some cases like with the Aeotec Smart Home Hub / Samsung Smartthings V3, you can set the hub in exclusion mode, and press the button behind the LED on the Danalock 1 time, to reset the inclusion.

Zigbee

To make the Zigbee lock leave the smart home setup, you can either delete the lock from the hub with the lock nearby or you can simply click the button behind the LED on the Danalock 9 times.

HomeKit

To remove the Danalock from HomeKit you click the button behind the LED on the Danalock 10 times. This not only resets the HomeKit registration on the lock but also the lock setting including calibration, so please remember to set your settings on the lock again and run a new calibration. To remove the lock entry in your Home app, simply remove it there.

 

FAQ - Z-wave lock

How do I set pin codes on my Danalock V3

Danapad pin codes can be set either through the app when you are standing next to the lock and Danapad or you can set pin codes remotely via My.Danalock.com when the lock is connected with the Danabridge.

NB: Some Z-wave hubs like the Atom Homey and Home Assistant can also set pin codes remotely.

Time zone needs to be set on lock

First, make sure that the time zone is set on the lock.
You will do that by pressing “Time zone” in the lock setting under “Settings + Lock Info”
Please do it even though it looks like the zone is set – just to be sure.

The Danalock App

In the menu in the Danalock app, you will find “My accessory devices”. There you will see your Danapad – choose that. Then find “Pin codes” From here you can set and remove pin codes on the lock.

You can add a permanent pin code, a temporary pin code, or a recurring pin code.

In the Danalock app, you can’t set pin codes remotely.

My.danalock.com

The Danabridge V3 creates a connection between the Danalock and My.Danalock.com. Without Danabridge V3 you cannot use My.Danalock.com to manage pin codes remotely.

Pin codes can be set by the domain owner and created administrators.

Find the lock in the dashboard and look for “Pin codes”

Read more in the guide

View video guide on how to set pin codes remotely.

Please note, that for now, it is not possible to give your pin codes alias names. It is on our list for future development – time estimate unknown.

Smart home hubs

Some smart home hubs support pushing pin codes to the Danalock – please refer to the manufactures guides for more information.

How do I connect my Danalock to a Z-wave/Zigbee gateway and Bluetooth at the same time?

A dual-mode lock like our Z-wave and Zigbee locks, can either be used with only the smarthome solution, only the Bluetooth option (Danalock app) or both.

But it matters in which order you set it up!

The order is always:

  1. Bluetooth first
  2. Z-wave/Zigbee second

If you have included the lock on your hub/gateway first, and you want to include it in the Danalock app (Bluetooth), you will need to remove it from your hub/gateway first so that Bluetooth will be discoverable again. Then add the lock to the Danalock app and finish by including the lock on the hub/gateway again.

How to exclude a Z-wave lock

To exclude a Z-wave lock, you will need to set your hub/gateway in exclusion mode (Refer to your hub/gateway manual).
Then give the lock one click in the pinhole on the lock – it will start flashing green.

In some cases, you need to be close to the hub for the exclusion to go smoothly.

How to exclude a Zigbee lock

To exclude a Zigbee lock (Firmware 0.17.x or never) you can simply give the lock 9 clicks in the pinhole on the lock.
The lock will flash green a few times and then one red flash to confirm exclusion.

Remember to delete the lock manually on your hub/gateway also.

How to include on Z-wave/Zigbee

Set your gateway or hub in inclusion mode first.
Then give the lock one click in the pinhole to set the lock in inclusion mode.
Inclusion will begin. It may take some time, so please be patient.

For Z-wave, the lock will flash green for up to 30 seconds. Be patient – even up to 30 seconds after the flashing stops the hub can still be working on the inclusion. So wait for it.

For Zigbee, the lock will flash green for 4 or 30 seconds depending on the version of Zigbee lock (BTZBE / BTZB) – then it will flash white for up to 2 minutes.
Please be patient – some hubs/bridges take time to finish the process even after the flashing on the lock has stopped. If the process doesn’t work the first time, please give the lock 9 clicks in the pinhole and try the process again.

Don’t want to use Bluetooth?

You can include the lock only on your hub/gateway. When doing so the lock will stop broadcasting Bluetooth for security reasons – so no one can highjack the lock using a Danalock app.

What is app-less pairing? (Danapad)

Important information:

This guide is about pairing the Danalock and Danapad together without using the Danalock app and servers.
Once this is done you cannot enroll the devices through the Danalock app and will only be able to use your Danalock devices with the Smart Home hub you add it to after the pairing!

The Smart home hub needs to support both the Danalock and the option for adding pin codes to the lock – please check this with the manufacturer of the hub you are using.

Description:

The Z-wave and Zigbee versions of our lock can be used on supported hubs and gateways as a standalone setup.

Meaning that you can use the lock without using the Danalock app – simply by adding the smart lock, Zigbee, or Z-wave versions only, to your Smart Home Hub, if supported by the hub.

But to add the Danapad to the setup, you will then need to add it in appless pairing mode.

Important: The app-less pairing needs to be done before the lock is added to your smart home hub – if done after, the lock will lose the connection to the hub and you will need to do the setup again.

Important: Any existing pin codes on the lock will be deleted once you do the app-less pairing – you will have to set them up again through the Smart Home Hub – remember to check if the hub supports the use of pin codes on the lock.

How to pair Danalock and Danapad in app-less pairing:

  1. Place the Danalock and DanaPad at a close distance from each other – 30 to 50 cm.
  2. Then click 7 times on the click command button on the lock (little hole on the top of the lock) and it will flash red and green.
  3. Press and hold down unlock button on the Danapad for 5-8 seconds and the LEDs on the pad will flash red/green, now press 1 on the pad and the flashing will slow down and then stop. The Flashing on the lock will also stop
    If you can’t get the devices to go into the app-less pairing mode make sure both devices have the latest firmware.

How to remove the appless pairing again if needed:

  1. Click 7 times on the click command button on the lock (little hole on the top of the lock) and it will flash red and green.
  2. Press and hold down unlock button on the Danapad for 5-8 seconds and the LEDs on the pad will flash red/green, now press 2 on the pad and the flashing will slow down and then stop.
    The Flashing on the lock will also stop. This now removes the pairing between the Danalock and the Danapad.

Known Hubs that support pin codes:

This list is not the full list of hubs to support pin codes, but is the hubs we have been able to confirm.

  • Homey hubs – Through flow cards (Zigbee and Z-wave)
  • Alarm.com hubs (Z-wave)
  • Fibaro Home Center 3 and Home Center Light, Home Center 2 (Z-wave)
  • Vera hubs (Z-wave)
  • Future Home (Z-wave)
  • Jeedom (Zigbee and Z-wave)

How to exclude a Danalock from a smart home setup

Applies to: Danalock V3 BTZBx, BTZx, BT-HK

Exclude

To exclude a Danalock from a smart home setup, you’ll need to follow your hub/gateway guidelines.
The process differs from manufacturer to manufacturer.

But in general, follow these instructions.

Z-wave

To exclude a lock from a z-wave setup you will have to start an exclusion process on the hub.
It’s best to do this on the hub on which the lock is included.
In some cases like with the Aeotec Smart Home Hub / Samsung Smartthings V3, you can set the hub in exclusion mode, and press the button behind the LED on the Danalock 1 time, to reset the inclusion.

Zigbee

To make the Zigbee lock leave the smart home setup, you can either delete the lock from the hub with the lock nearby or you can simply click the button behind the LED on the Danalock 9 times.

HomeKit

To remove the Danalock from HomeKit you click the button behind the LED on the Danalock 10 times. This not only resets the HomeKit registration on the lock but also the lock setting including calibration, so please remember to set your settings on the lock again and run a new calibration. To remove the lock entry in your Home app, simply remove it there.

 

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