FAQ Danalock V2

What do I do if I have lost my Bluetooth connection?

If your phone can’t connect to your lock via Bluetooth, try closing the app, turning off Bluetooth on your phone and waiting for 10 seconds before turning it back on. Now restart the app and try to connect.

If your phone still can’t connect to your lock, try turning off Bluetooth and restarting your phone. When your phone boots up, activate Bluetooth again and restart the Danalock app.

How do I reset my Danalock V2?

First, delete the lock from the app. Go to your app and log in, select “Device” and then “Delete Device”. Confirm deletion by selecting OK.

When the lock is deleted from the Danalock app, run a security key reset on the lock by placing your finger on the button in the center of the lock for five beeps and then letting go. Wait for one minute and then run a factory reset by placing your finger on the center button of the lock for 10 beeps. The Danalock has now been reset. After resetting, wait for two minutes before reinstalling the lock. If you have a V1 lock, remember to set the lock into Inclusion mode by selecting the center button for three beeps before reinstalling.

When you are ready, reinstall the lock as described in the Danalock App User Guide.

What do I do if my Danalock V2 indicates that it already has an owner?

Please contact Support with the following information: Your username, proof of purchase and the lock’s MAC number (which can be located by searching for the lock with the Danalock app). If you can’t find the MAC number, send a photo of the inside of the lock (the green circuit board behind the front cover), and we may be able to locate the number. Our Support Team will confirm your ownership and reset the lock.

Does the Danalock fit my door?

The Danalock is made to fit standard doors worldwide. The three most common types of cylinders are oval lock cylinders, drop-shaped euro cylinders and deadbolt locks.

If the thumb turn cannot be removed from your cylinder, it will have to be replaced with one that has a tailpiece (available for purchase with the Danalock).

The Danalock will not fit on surface-mounted door locks or mortise cylinder locks.

If you are unsure whether the Danalock will fit your door, download and print a template of the Danalock mounting plates. If the screw holes on one of them matches your door, the Danalock will fit. Please note: the template must be printed at 100% scale.

For more information, feel free to contact your local Danalock reseller or our Support department. We're here to help.

How do I install my Danalock?

Your Danalock was engineered for easy installation. Depending on your door type, you will either have to attach a mounting plate to the door or replace your locking cylinder with one we provide. Your Danalock package will contain the necessary parts to install the Danalock in your region. Click to find video guides and installation manuals.

Is my phone compatible with the Danalock app?

Compatible iOS devices:

The Danalock app requires iOS 9.0 or later. The app is compatible with all iPads.

Compatible Android Devices:

The Danalock app is compatible with all recent Android phones and tablets: Marshmallow (6.0.1) Nougat (7.0), Oreo (8.0) and Pie (9.0).

Lollipop may have some delays on the Bluetooth communication, but it is fully functional.

If you buy a new smartphone, just download the Danalock app and log in with your existing user profile.

Which smart home systems are compatible with the Danalock V2?

OpenHAB

Danalock V2 is compatible with the Danalock Zigbee and Z-Wave versions using OpenHAB, but OpenHAB must be paired with your smart hub, and the Danalock is controlled through the hub.

Amazon Echo

The Danalock is compatible with Amazon Echo. You can connect Amazon Alexa with the Danalock via a gateway to link them.

Airbnb (currently unavailable)

The Danalock app supports Airbnb, allowing you to connect your Danalock to your rental accommodations without having to manage physical keys. Just connect the Danalock app with your Airbnb account and then associate your listing with the correct lock. Refer to our Airbnb User Guide for more.

How do I invite guests?

To invite a new guest to use your lock, navigate to the lock you want the guest to have access to and select “Lock users”. Select “Invite guest” and choose what kind of access you want your guest to have.

There are two types of guest access: permanent and temporary.

A permanent guest has unlimited access to the lock. A temporary guest is given one-time access for a limited duration of time.

Finally, choose the mode for inviting your guest. If your guest is already a Danalock user, you can invite them directly in the Danalock app by selecting the Danalock icon at the bottom left. Select the SMS icon to send the invitation by SMS. Select "Share" at the bottom right to see additional invitation options. Your options will depend on which apps you have installed on your device. Once you have made your selection, the invitation is sent automatically.

If your guest is already a Danalock user and was invited directly through the app, the guest will automatically get access to your lock. If you used one of the other invitation options, your guest will receive a link prompting them to either log in with an existing account or to register a new one. If your guest does not have the Danalock app, they can follow the links in the bottom of the invitation or search “Danalock” in Google Play or App Store. When your guest has accepted your invitation, you will be able to see their username by selecting “Lock users” in the Danalock app.

How do I set up and use Auto Unlock?

The Auto Unlock feature uses GPS to detect your arrival and automatically unlocks the door for you. The Danalock has a 300-meter to 2000-meter radius zone for auto unlocking, which you set while installing and configuring your Danalock app. When you are 40 to 50 meters from your Danalock, your smart phone will send periodic commands to unlock the door. If the app is unable to reach your Danalock within four minutes, the Auto Unlock command will time-out.

Once the Danalock app has unlocked your door, it will not unlock it again until you have left and reentered the Auto Unlock Zone. This is to avoid accidental unlocking while you are home.

Please note: For the Danalock V3 Homekit version, only Apple's automation features are available. Read our comparison of versions at the bottom of the page.

Setting up Auto Unlock:

• Ensure that GPS functionality on your phone is turned on and that you are within range of your Danalock.
• In the Danalock app, navigate to the lock you want to unlock automatically and select “Device”.
• Choose the Auto Unlock option, slide to activate. Once the GPS has located your position, select "Save". The purple area on the map is your Auto Unlock Zone. You can adjust geofence radius and activate or deactivate notifications for enter/exit Auto Unlock Zone. When you leave this zone and enter it again, the Danalock app will search for your Danalock and unlock it.

My Danalock will not auto unlock

If your Danalock doesn’t unlock when you enter the Auto Unlock Zone, please check the following.

In the Danalock app, ensure that Auto Unlock functionality is turned on and that the Auto Unlock Zone is correctly located.

If Auto Unlock still doesn’t work, check that the Danalock app has the permissions it needs:

• Android devices: Go to the Settings menu and open the Application Manager. In the list, scroll down to and select the Danalock app. In the Permissions tab, ensure that Location is enabled. In the notifications tab, make sure that Allow Notifications is turned on.
• iOS devices: Go to Settings, scroll down to and select the Danalock app to bring up Permissions. Ensure that Location is set to "Always” and that all notifications are allowed.

If Auto Unlock still doesn’t function, please be aware that poor location reception may affect the reliability of geofence functionalities. In some cases, turning on WI-FI will improve location accuracy and strengthen the reliability of the Auto Unlock function.

What should I do if I lose my phone?

If you lose your phone you can still log into your account on another phone. For safety we recommend that you follow this procedure:

• Delete your compromised locks
• Change your account password
• Press “Logout all users” in the top right corner of my.danalock.com
• Re-enroll your locks

This procedure will generate new access codes and revoke access to anyone but yourself.

Reset your password by going to the login screen in the Danalock app. Select “Forgot password” and follow the instructions.

You can also login at my.danalock.com and select “View profile” in the roll-down menu at the top right corner. Scroll down to the first green-edged box with your username. Enter and confirm your password as directed and select “Save”. Your new password is now saved, and you will be logged out of the my.danalock.com site.