Danalock V3 smart lock

Danalock V3

Important information regarding HomeKit firmware upgrade 2.x

Notice: The firmware upgrade will be available later this year. If you are about to install the firmware upgrade for Danalock V3-BT-HK – also known as the HomeKit version, the following information is important.  When the upgrade is done, you will need to delete the lock in your Home App. The upgrade changes the features of the lock fundamentally, which means that the lock needs to be reinstalled.  Therefore, when the upgrade is done, go into Your Home App and delete the lock.  Before you add the lock again, consider the following:  The new firmware adds a Dual-mode to the HomeKit lock, which means you can now operate your HomeKit lock from an Android phone with the Danalock app, and you are able to pair the lock with a Danapad and Danabridge. 
  1. If you want to use the lock on an Android device or with the Danapad or Danabridge, we suggest that you start by adding the lock through Bluetooth and the Danalock app first, and then add it in your HomeKit Home app after. Find more help in this video guide. (LINK!)  
  2. If you just want to use the lock as an HomeKit lock, then go ahead and install the lock again through the HomeKit Home App on your iPhone or iPad. If you then at a later time, want to make use of an Android phone, Danapad or Danabridge, then you will need to go into the “Device + HomeKit setting” and press “Allow dual mode inclusion for one minute” – then you have 1 minute to include the lock on the Android device. For more help see this video guide.
If you have any questions, you could also look at our video guide for the Danalock HomeKit Dual mode.

Can’t enroll HomeKit lock in Bluetooth mode

Getting the “Error 18 – Failed to enroll device. 66” in the iOS version of the Danalock app, means that the lock you are trying to enroll is already enrolled in HomeKit mode.

At this stage, the HomeKit mode is blocking you from adding the lock as a standard Bluetooth lock.

Fix this by going to “Device” + “Homekit Settings” and here press “Allow dual-mode inclusion for one minute”
This must be done on the HomeKit phone on which the lock is already added.

Now you have 1 minute to add the lock through the “Menu” + “Add new device”

Not the issue you are having?
If this is not the error you are getting, then please try to add the lock again – but remember a lock already added to another account cannot be added again – then you will have to be invited as a guest to the lock.

Android 11 – issues operation Danalock App

You have upgraded to Android 11 and as a result, you are experiencing issues operating the Danalock app.

You should look at the location permission settings of the Danalock app on your phone.
“Setting + Apps + Danalock + Permissions + Location”.

Please set it to “Always allowed”.

iOS update 14.4

We have learned, that after upgrading to iOS 14.4, some users experience issues with operation locks, users, or refreshing keys.

In some cases, all you need to do is sign out and sign in again.
In some cases, you will need to remove the app and install it again.

If you still have issues – please contact our Support.

How do I install my Danalock?

Your Danalock was engineered for easy installation. Depending on your door type, you will either have to attach a mounting plate to the door or replace your locking cylinder with one we provide. Your Danalock package will contain the necessary parts to install the Danalock in your region. Click to find video guides and installation manuals.

How do I invite guests?

You can invite users to join your domain by either inviting them from your Danalock app or via My.Danalock.com (from computer or tablet). Navigate to the Danalock smart lock you want to invite to at press USERS (in the app) or NEW (on my.danalock).

You can choose between three types of access:

  • Permanent
  • Temporary
  • Recurring (available from My.danalock only)

We have written about inviting guests and the flow of inviting in Danalock basic app guide and Danalock invitation flow guide that you can locate and download here

I have reset my lock – why can’t I add it again?

This could be the fact that the lock you own is a Z-wave or Zigbee lock.

Removing the lock from the Danalock app and resetting it will not remove the connection to your Z-wave or Zigbee gateway or Hub – hence the lock thinks it is still paired with your smart home system. When so, adding the lock through Bluetooth in the Danalock app is not possible for security reasons.

Simply remove the lock from your gateway or hub, by clicking 1 time in the small hole on top of the lock, and within 30 seconds, delete the lock in your gateway or hub.

Still not working?

Even if you do not have it on a gateway or hub anymore, if the removal from the hub was not done right, the lock still thinks it is set up on your smart home system.

Try to include the lock to a gateway or hub again and then remove it correctly – this will force the lock to activate the Bluetooth mode again.

This is the process:

  1. Start the inclusion process on a gateway or hub.
  2. With a paperclip click 1 time in the small hole on top of the lock.
    The lock will start to flash green.
  3. Wait for the inclusion to be completed (Please be patient)
  4. With the paperclip click 1 time in the small hole on top of the lock.
    The lock will start to flash green.
  5. Within 30 seconds, remove the lock in your gateway or hub.
  6. Bluetooth will now be activated again, and you can add the lock to the Danalock app.

Still having issues – please contact our Support.

What are the differences between the Danalock V3 variants?

Danalock V3 is available in four variations: HomeKit, Bluetooth, Bluetooth + Zigbee, and Bluetooth + Z-wave.

You can compare the different Danalock V3 smart lock variants here

Does the Danalock fit my door?

The Danalock is made to fit standard doors worldwide. The three most common types of cylinders are oval lock cylinders, drop-shaped euro cylinders, and deadbolt locks.

If the thumb turn cannot be removed from your cylinder, it will have to be replaced with one that has a tailpiece (available for purchase with the Danalock).

The Danalock will not fit on surface-mounted door locks or mortise cylinder locks.

If you are unsure whether the Danalock will fit your door, download and print a template of the Danalock mounting plates. If the screw holes on one of them match your door, the Danalock will fit. Please note: the template must be printed at 100% scale.

For more information, feel free to contact your local Danalock reseller or our Support department. We’re here to help.

How do I set pin codes on my Danalock V3

Danapad pin codes can be set either through the app when you are standing next to the lock and Danapad or you can set pin codes remotely via My.Danalock.com when the lock is connected with the Danabridge.

NB: Some Z-wave hubs like the Vera Edge and Vera Plus can also set pin codes remotely.

Timezone needs to be set on lock

First, make sure that your timezone is set on the lock.
You will do that by pressing “Timezone” in the lock setting under “Settings + Lock Info”
Please do it even though it looks like the zone is set – just to be sure.

The Danalock App

In the menu in the Danalock app, you will find “My accessory devices”. There you will see your Danapad – choose that. Then find “Pin codes” From here you can set and remove pin codes on the lock.

You can add a permanent pin code, a temporary pin code, or a recurring pin code.

In the Danalock app, you can’t set pin codes remotely.

My.danalock.com

The Danabridge V3 creates a connection between the Danalock and My.Danalock.com. Without Danabridge V3 you cannot use My.Danalock.com to administrate pin codes remotely.

Pin codes can be set by the domain owner and created administrators.

Find the lock in the dashboard and look for “Pin codes”

Read more in the guide

NB: For now, it is not possible to give your pin codes alias names. It is on our list for future development – time estimate unknown.

How do I set up Auto Unlock?

The Auto Unlock feature uses GPS to detect your arrival and automatically unlocks the door for you.

The Danalock can be set from a 200-meter and up to a 2000-meter radius zone for auto unlocking (Depending on phone brand).

When you enter the Auto unlock zone, the Danalock app will start looking for the lock.
On iOS phones, you can set how long the app will look for the phone.

Once the Danalock app has unlocked your door, it will not unlock it again, until you have left and reentered the Auto Unlock Zone. This is to avoid accidental unlocking while you are home.

Please note: For the Danalock V3 HomeKit version, only Apple’s automation features are available. Read our comparison of versions at the bottom of the page.

Setting up Auto Unlock:

Ensure that GPS/ location functionality on your phone is turned on and that you are within range of your Danalock.

In the Danalock app, navigate to the lock you want to unlock automatically and select “Device/Settings”.

Choose the Auto Unlock option, slide to activate. Once the GPS has located your position, select “Save”. The purple area on the map is your Auto Unlock Zone.

You can adjust the geofence radius and activate or deactivate notifications for entering/exiting Auto Unlock Zone. When you leave this zone and enter it again, the Danalock app will search for your Danalock and unlock it. We recommend a zone no smaller than 500 meters – in some cases even working better on 1000 meters.

Auto Unlock tips and tricks

My Danalock will not auto unlock.

If your Danalock doesn’t unlock when you enter the Auto Unlock Zone, please check the following.

  • In the Danalock app, ensure that Auto Unlock functionality is turned on and that the Auto Unlock Zone is correctly located.
  • On Android phones, try calibrating your GPS – this is in most phones done in the Google Maps app.
  • On some phones, especially Samsung, battery optimization can affect the Auto Unlock feature. We suggest turning off battery optimization for the Danalock app.

The tips and tricks below can help with issues with the Auto Unlock feature:

Location Permission:
On both Android and iOS devices – make sure that the app has location permission set to “Always allow”.

On Android devices, you normally go to the “settings” and look for “Apps”.
In the list of apps, scroll down to and select the Danalock app.
Look for “Permissions” or like and that the location permission to “Always” or like.

On iOS devices, go to “settings”, scroll down to and select the Danalock app, go to “Location” and make sure that “Allow location access” is set to “Always”. Also, make sure that “Precise Location” is turned on.

If Auto Unlock still doesn’t function, please be aware that poor location reception may affect the reliability of geofence functionalities. In some cases, turning on WI-FI will improve location accuracy and strengthen the reliability of the Auto Unlock function.

What is the “End to end Operation” feature?

The End to end operation feature is made for door locks where a key turn does not turn the Danalock.

We call this kind of cylinder a not synchronized door lock.

By turning the key the Danalock does not move and therefore the Danalock does not change state.

By activating the End to end operation feature and calibrating the lock, you simply tell the Danalock to operate the lock in the direction you asked for regardless of the status of the lock. (Locked/Unlocked)

HomeKit: On the Danalock V3 HomeKit, activate this feature doing 6 clicks with a paperclip in the small hole on top of the lock.

Download click commands for HomeKit here.

Note: As a result of activating this feature, the status (Locked or unlocked) in the Danalock app will not show. This is due to the fact that we don’t know for sure what the correct status is of the lock cylinder.

What is the “Hold back Latch” feature?

By activating the Hold-back-Latch feature, the Danalock holds back the latch in your door.

You can configure it to hold back the latch for up to 15 seconds. This feature must be activated if you don’t have a handle on the outside of your door.

You activate the feature in the Danalock app.

HomeKit: If you have a Danalock V3 HomeKit version, you activate the feature by means of 4 clicks with a paperclip on top of the lock in the small hole. Choose between five and 15 seconds.

Download click commands for HomeKit here.

How do I change the batteries in my Danalock V3?

  1. Dismount the Danalock V3 from the door. (Optional)
  2. Open the battery compartment and pull the two black ribbons to release the batteries.
  3. Replace all four batteries with new ones. (Never mix used and new ones – see Disclaimer down below)
  4. With the new batteries in place place the battery lid on the Danalock and remount the Danalock V3 if you took it off the door.
  5. Recalibrate the lock and you are good to go again.

Disclaimer: It is very important to replace all 4 batteries at the same time. Please use only standard CR123 lithium batteries. Not replacing all batteries at the same time can affect the batteries to heat and potentially cause them to explode. Danalock has no responsibility in any way if the replacement of batteries is done inaccurately.

You can read more about safety and disposal here

Danabridge V3 – lock status

Lock status is showing as Unknown in the Danalock app when you are out of Bluetooth reach of the Danalock V3.

If you have a Danabridge paired with the Danalock, press the lock status icon in the Danalock app.

I can’t connect my Danapad V3 to my Danalock V3

Make sure that your Danalock V3 has the latest firmware installed before trying to connect it to your Danapad V3.

You can upgrade the firmware on your Danalock V3 in the Danalock App by following these steps:

  1. Make sure that you are near your Danalock V3 and your phone has Bluetooth turned on.
  2. In the Danalock APP keychain navigate to the lock you want to upgrade the firmware on.
  3. Go to DEVICE SETTINGS -> DEVICE INFO -> FIRMWARE
  4. Press the firmware upgrade button to install the latest version

Which smart home systems are compatible with Danalock V3?

The Danalock V3 comes in 3 smart home versions – with Z-Wave and Zigbee protocols as well as Apple HomeKit.

The Z-Wave and Zigbee versions are compatible with all the smart home hubs that support protocols such as the SmartThings Hub, The Wink Hub, Vera, Fibaro Home Center, Zipato, etc.

Z-wave

Please note that your Z-wave gateway must support secure classes S2 for Z-Wave (Z-Wave Plus) and it must support door locks.

Having doubts?

Contact Support to ensure that you have the right lock for your smart home system. You can also compare the different versions of our V3 locks here.

Amazon Echo

The Danalock is compatible with Amazon Echo. You can connect Amazon Alexa with the Danalock via a gateway to link them.

Airbnb (temporarily unavailable)

The Danalock app did support Airbnb by connecting the service to your Danalock account, but this is not possible at the moment. As of right now we cant say if this service will return.

What do I do if my Danalock V3 indicates that it already has an owner?
Or if I can’t find the lock when trying to add it?

Please contact Support with the following information:

  • Your username
  • Proof of purchase
  • The Danalock S/N number (The S/N number can be found inside the battery cover).

Our Support Team will confirm your ownership and reset the lock.

What should I do if I lose my phone?

If you lose your phone you can still log into your account on another phone. For safety we recommend that you follow this procedure:

  1. Delete your compromised locks
  2. Change your account password
  3. Press “Logout all users” in the top right corner of danalock.com
  4. Re-enroll your locks

This procedure will generate new access codes and revoke access to anyone but yourself.

Reset your password by going to the login screen in the Danalock app. Select “Forgot password” and follow the instructions.

You can also log in at my.danalock.com and select “View profile” in the roll-down menu at the top right corner. Scroll down to the first green-edged box with your username. Enter and confirm your password as directed and select “Save”. Your new password is now saved, and you will be logged out of the my.danalock.com site.

How do I connect my Danalock to a Z-wave/Zigbee gateway and still secure Bluetooth communication?

If you want to be able to use the lock on both Z-wave/Zigbee and Bluetooth through the Danalock App, the lock must be installed in the Danalock app first (via Bluetooth) and then the lock can be included in your Gateway/hub.

How to include

To include the Z-wave or Zigbee lock on your gateway or hub, the two must be within 1 meter from each other.

Set your gateway or hub in inclusion mode first.
Then go to your Danalock app, select “Device”, then “Z-Wave” then “Connect”. (If you have a Zigbee lock, please choose “Z-wave” anyway)
Inclusion will begin. It may take some time, so please be patient.

Don’t want to use Bluetooth?

If you only want to include the lock on your smart home gateway or hub, then please refer to “Click Functions” on the last page of the Danalock manual.

How do I reset my Danalock V3?

First, delete the lock from the app:

Go to your app and log in. Select “Device” and then “Delete Device”. Confirm the deletion by selecting OK.

When the lock is deleted from your phone, use the end of a paperclip to click the button in the small center hole on top of the Danalock 10 times. A red light on the lock will indicate the reset command. Wait five seconds to confirm the command. The Danalock will now reset to factory settings.

Is my phone compatible with the Danalock app?

The phone must support BLE – Bluetooth low energy.

Compatible iOS devices:

The Danalock app is compatible with all iPhones and iPads running iOS 12.4 and up.

Compatible Android Devices:

The Danalock app is compatible with all recent Android phones and tablets, running Android OS version 6.0.1 (Marshmallow) and up.

Lollipop (Android 5.0) is also supported but may have some delays on the Bluetooth communication.

If you buy a new smartphone, just download the Danalock app and log in with your existing user profile.

Phones with known issues:

Samsung Galaxy A40 (Android 10) – Issue is being investigated.

What is Twist Assist and why can’t I get it to work?

The Twist Assist feature helps you engage the thumb turn when turning the lock manually from the inside.

When you activate this feature, you only need to turn the Danalock a few degrees and the motor will take over, locking or unlocking the door for you.

You activate Twist Assist in the Danalock app through the “Device” settings.

HomeKit: If you have a Danalock V3 HomeKit version, you activate the feature with click commands – view HomeKit Click commands here.

Why isn’t it working?

Twist Assist will only activate if you have calibrated the lock.

If you have changed batteries or updated the firmware, we recommend you to re-calibrate the lock.

Please note, if you have just used the Twist Assist feature on the Danalock, you need to wait a few seconds before you can use the feature again.

How do I manually upgrade my firmware for the Danalock V3?

If you are not using the Danalock mobile apps You can update the firmware on the Danalock V3 locks manually by following these two guides.

With iOS devices: Manual iOS Firmware Upgrade

With Android devices: Manual Android Firmware Upgrade

How to locate the serial number (S/N)

To locate the serial number (S/N) of the Danalock device, please look inside the battery cover.
This applies to the Danalock V3 models and the Danapad V3.

To locate the serial number of the Danabridge, find the sticker on the underside of the Danabridge, next to the standard USB plug.

Find the Danalock V2 FAQ here.