We have learned, that after upgrading to iOS 14.4, some users experience issues with operation locks, users or refreshing keys.
In some cases all you need to do is sign out and sign in again.
In some cases you will need to remove the app and install it again.
If you still have issues – please contact our Support.
Your Danalock was engineered for easy installation. Depending on your door type, you will either have to attach a mounting plate to the door or replace your locking cylinder with one we provide. Your Danalock package will contain the necessary parts to install the Danalock in your region. Click to find video guides and installation manuals.
You can invite users to join your domain by either inviting them from your Danalock app or via My.Danalock.com (from computer or tablet). Navigate to the Danalock smart lock you want to invite to at press USERS (in the app) or NEW (on my.danalock).
You can choose between three types of access:
We have written about inviting guests and the flow of inviting in Danalock basic app guide and Danalock invitation flow guide that you can locate and download here
This could be the fact that the lock you own is a Z-wave or Zigbee lock.
Removing the lock from the Danalock app and resetting it will not remove the connection to your Z-wave or Zigbee gateway or Hub – hence the lock thinks it is still paired with you smart home system. When so, adding the lock through Bluetooth in the Danalock app is not possible for security reasons.
Simply remove the lock from your gateway or hub, by clicking 1 time in the small hole on top of the lock and within 30 second, delete the lock in your gateway or hub.
Still not working?
Even if you do not have it on a gateway or hub anymore, if the removal from the hub was not done right, the lock still thinks it is setup on your smart home system.
Try to include the lock to a gateway or hub again and then remove it correctly – this will force the lock to activate the Bluetooth mode again.
This is the process:
Still having issues – please contact our Support.
Danalock V3 is available in four variations: HomeKit, Bluetooth, Bluetooth + Zigbee, and Bluetooth + Z-wave.
You can compare the different Danalock V3 smart lock variants here
The Danalock is made to fit standard doors worldwide. The three most common types of cylinders are oval lock cylinders, drop-shaped euro cylinders and deadbolt locks.
If the thumb turn cannot be removed from your cylinder, it will have to be replaced with one that has a tailpiece (available for purchase with the Danalock).
The Danalock will not fit on surface-mounted door locks or mortise cylinder locks.
If you are unsure whether the Danalock will fit your door, download and print a template of the Danalock mounting plates. If the screw holes on one of them matches your door, the Danalock will fit. Please note: the template must be printed at 100% scale.
For more information, feel free to contact your local Danalock reseller or our Support department. We’re here to help.
Danapad pin codes can be set remotely via My.Danalock.com.
The Danabridge V3 creates a connection between the Danalock and My.Danalock.com. Without Danabridge V3 you cannot use My.Danalock.com to administrate pin codes remotely.
Pin codes can be set by the domain owner and created administrators.
The Auto Unlock feature uses GPS to detect your arrival and automatically unlocks the door for you.
The Danalock can be set from a 200-meter and up to 2000-meter radius zone for auto unlocking (Depending on phone brand).
When you enter the Auto unlock zone, the Danalock app will start looking for the lock.
On iOS phones you can set how long the app will look for the phone.
Once the Danalock app has unlocked your door, it will not unlock it again, until you have left and reentered the Auto Unlock Zone. This is to avoid accidental unlocking while you are home.
Please note: For the Danalock V3 HomeKit version, only Apple’s automation features are available. Read our comparison of versions at the bottom of the page.
Setting up Auto Unlock:
Ensure that GPS/ location functionality on your phone is turned on and that you are within range of your Danalock.
In the Danalock app, navigate to the lock you want to unlock automatically and select “Device/Settings”.
Choose the Auto Unlock option, slide to activate. Once the GPS has located your position, select “Save”. The purple area on the map is your Auto Unlock Zone.
You can adjust geofence radius and activate or deactivate notifications for enter/exit Auto Unlock Zone. When you leave this zone and enter it again, the Danalock app will search for your Danalock and unlock it. We recommend an zone no smaller than 500 meters – in some cases even working better on a 1000 meters.
My Danalock will not auto unlock.
If your Danalock doesn’t unlock when you enter the Auto Unlock Zone, please check the following.
The tips and trick below, can help on issues with the Auto Unlock feature:
On both Android and iOS devices – make sure that the app has location permission set to “Always allow”.
On Android devices, you normally go to the “settings” and and look for “Apps”.
In the list of apps, scroll down to and select the Danalock app.
Look for “Permissions” or like and that the location permission to “Always” or like.
On iOS devices, go to “settings”, scroll down to and select the Danalock app, go to “Location” and make sure that “Allow location access” is set to “Always”. Also make sure that “Precise Location” is turned on.
If Auto Unlock still doesn’t function, please be aware that poor location reception may affect the reliability of geofence functionalities. In some cases, turning on WI-FI will improve location accuracy and strengthen the reliability of the Auto Unlock function.
The End to end operation feature must be activated if you have a double cylinder door lock.
You might have a double cylinder/asynchronous cylinder if you can operate your lock with a key on both sides of the door. The feature makes sure you don’t loose calibration if you operate the lock manually with a key.
You activate End to end operation in the Danalock app.
HomeKit: If you have a Danalock V3 HomeKit version, you activate the feature by means of 6 clicks with a paperclip on top of the lock in the small hole.
Download click commands for HomeKit here.
Note: When this feature is activated, the status (Locked or unlocked) in the Danalock app will not show, since we don’t know for sure what the correct status is of the lock cylinder.
By activating the Hold-back-Latch feature, the Danalock holds back the latch in your door.
You can configure it to hold back the latch for up to 15 seconds. This feature must be activated if you don’t have a handle on the outside of your door.
You activate the feature in the Danalock app.
HomeKit: If you have a Danalock V3 HomeKit version, you activate the feature by means of 4 clicks with a paperclip on top of the lock in the small hole. Choose between five and 15 seconds.
Download click commands for HomeKit here.
Disclaimer: It is very important to replace all 4 batteries at the same time. Please use only standard CR123 lithium batteries. Not replacing all batteries at the same time can affect the batteries to heat and potentially cause them to explode. Danalock has no responsibility in any way if the replacement of batteries is done inaccurately.
You can read more about safety and disposal here
Lock status is showing as Unknown in the Danalock app when you are out of Bluetooth reach of the Danalock V3.
To check the status of the lock: Swipe to the bridged lock in the keychain (Danalock app) and press the lock status icon.
Make sure that your Danalock V3 has the latest firmware installed before trying to connect it to your Danapad V3.
You can upgrade the firmware on your Danalock V3 in the Danalock App by following these steps:
The Danalock V3 comes in 3 smart home versions – with Z-Wave and Zigbee protocols as well as Apple HomeKit.
The Z-Wave and Zigbee versions are compatible with all the smart home hubs that support protocols such as the SmartThings Hub, The Wink Hub, Vera, Fibaro Home Center, Zipato, etc.
Please note that your Z-wave gateway must support secure classes S2 for Z-Wave (Z-Wave Plus) and it must support door locks.
The Danalock is compatible with Amazon Echo. You can connect Amazon Alexa with the Danalock via a gateway to link them.
Airbnb (temporarily unavailable)
The Danalock app supports Airbnb, allowing you to connect your Danalock to your rental accommodations without having to manage physical keys. Just connect the Danalock app with your Airbnb account and then associate your listing with the correct lock.
Please contact Support with the following information:
Our Support Team will confirm your ownership and reset the lock.
If you lose your phone you can still log into your account on another phone. For safety we recommend that you follow this procedure:
This procedure will generate new access codes and revoke access to anyone but yourself.
Reset your password by going to the login screen in the Danalock app. Select “Forgot password” and follow the instructions.
You can also login at my.danalock.com and select “View profile” in the roll-down menu at the top right corner. Scroll down to the first green-edged box with your username. Enter and confirm your password as directed and select “Save”. Your new password is now saved, and you will be logged out of the my.danalock.com site.
If you want to be able to use the lock on both Z-wave/zigbee and Bluetooth through the Danalock App, the lock must be installed in the Danalock app first (via Bluetooth) and then the lock can be included in your Gateway/hub.
How to include
To include the Z-wave or Zigbee lock on your gateway or hub, the two must be within 1 meter from each other.
Set your gateway or hub in inclusion mode first.
Then go to your Danalock app, select “Device”, then “Z-Wave” then “Connect”. (If you have a Zigbee lock, please choose “Z-wave” anyway)
Inclusion will begin. It may take some time, so please be patient.
Don’t want to use Bluetooth?
If you only want to include the lock on your smart home gateway or hub, then please refer to “Click Functions” on the last page of the Danalock manual.
First, delete the lock from the app:
Go to your app and log in. Select “Device” and then “Delete Device”. Confirm deletion by selecting OK.
When the lock is deleted from your phone, use the end of a paperclip to click the button in the small center hole on top of the Danalock 10 times. A red light on the lock will indicate the reset command. Wait five seconds to confirm the command. The Danalock will now reset to factory settings.
The phone must support BLE – Bluetooth low energy.
Compatible iOS devices:
The Danalock app is compatible with all iPhones and iPads running iOS 12.4 and up.
Compatible Android Devices:
The Danalock app is compatible with all recent Android phones and tablets, running Android OS version 6.0.1 (Marshmallow) and up.
Lollipop (Android 5.0) is also supported, but may have some delays on the Bluetooth communication.
If you buy a new smartphone, just download the Danalock app and log in with your existing user profile.
Phones with known issue:
Samsung Galaxy A40 (Android 10) – Issue is being investigated.
The Twist Assist feature helps you engage the thumb turn when turning the lock manually from the inside.
When you activate this feature, you only need to turn the Danalock a few degrees and the motor will take over, locking or unlocking the door for you.
You activate Twist Assist in the Danalock app through the “Device” settings.
HomeKit: If you have a Danalock V3 HomeKit version, you activate the feature with click commands – view HomeKit Click commands here.
Why isn’t it working?
Twist Assist will only activate if you have calibrated the lock.
If you have changed batteries or updated the firmware, we recommend you to re-calibrate the lock.
Please note, if you have just used the Twist Assist feature on the Danalock, you need to wait a few seconds before you can use the feature again.