FAQ Danalock V3

How do I manually upgrade my firmware for the Danalock V3?

With iOS devices: Manual iOS Firmware Upgrade

With Android devices: Manual Android Firmware Upgrade

How do I operate my lock remotely?

You can unlock the Danalock with the Danalock app when in Bluetooth range. With the Danabridge app, you can monitor and control your lock from anywhere, as long as you have an internet connection (this solution is only available to iOS devices). The Danabridge hardware will substitute the Danabridge app in late August.

How do I invite guests?

To invite a new guest to use your lock, navigate to the lock you want the guest to have access to and select “Lock users”. Select “Invite guest” and choose what kind of access you want your guest to have.

There are two types of guest access: permanent and temporary.

A permanent guest has unlimited access to the lock. A temporary guest is given one-time access for a limited duration of time. When you have chosen the access type for your guest, choose whether you wish to receive notifications when your guest uses your lock, and whether you want to give your guest remote access to your Danalock through the Danabridge app.

Finally, choose the mode for inviting your guest. If your guest is already a Danalock user, you can invite them directly in the Danalock app by selecting the Danalock icon at the bottom left. Select the SMS icon to send the invitation by SMS. Select "Share" at the bottom right to see additional invitation options. Your options will depend on which apps you have installed on your device. Once you have made your selection, the invitation is sent automatically.

If your guest is already a Danalock user and was invited directly through the app, the guest will automatically get access to your lock. If you used one of the other invitation options, your guest will receive a link prompting them to either log in with an existing account or to register a new one. If your guest does not have the Danalock app, they can follow the links in the bottom of the invitation or search “Danalock” in Google Play or App Store. When your guest has accepted your invitation, you will be able to see their username by selecting “Lock users” in the Danalock app.

How do I set up and use Auto Unlock?

The Auto Unlock feature uses GPS to detect your arrival and automatically unlocks the door for you. The Danalock has a 300-meter to 2000-meter radius zone for auto unlocking, which you set while installing and configuring your Danalock app. When you are 40 to 50 meters from your Danalock, your smart phone will send periodic commands to unlock the door. If the app is unable to reach your Danalock within four minutes, the Auto Unlock command will time-out.

Once the Danalock app has unlocked your door, it will not unlock it again until you have left and reentered the Auto Unlock Zone. This is to avoid accidental unlocking while you are home.

Setting up Auto Unlock:

• Ensure that GPS functionality on your phone is turned on and that you are within range of your Danalock.
• In the Danalock app, navigate to the lock you want to unlock automatically and select “Device”.
• Choose the Auto Unlock option, slide to activate. Once the GPS has located your position, select "Save". The purple area on the map is your Auto Unlock Zone. You can adjust geofence radius and activate or deactivate notifications for enter/exit Auto Unlock Zone. When you leave this zone and enter it again, the Danalock app will search for your Danalock and unlock it.

My Danalock will not auto unlock

If your Danalock doesn’t unlock when you enter the Auto Unlock Zone, please check the following.

In the Danalock app, ensure that Auto Unlock functionality is turned on and that the Auto Unlock Zone is correctly located.

If Auto Unlock still doesn’t work, check that the Danalock app has the permissions it needs:

• Android devices: Go to the Settings menu and open the Application Manager. In the list, scroll down to and select the Danalock app. In the Permissions tab, ensure that Location is enabled. In the notifications tab, make sure that Allow Notifications is turned on.
• iOS devices: Go to Settings, scroll down to and select the Danalock app to bring up Permissions. Ensure that Location is set to "Always” and that all notifications are allowed.

If Auto Unlock still doesn’t function, please be aware that poor location reception may affect the reliability of geofence functionalities. In some cases, turning on WI-FI will improve location accuracy and strengthen the reliability of the Auto Unlock function.

How do I connect my Danalock to a Z-wave gateway and still secure Bluetooth communication?

Go to your Danalock app, select “Device”, then “Z-Wave” then “Connect”. Remember to set your gateway to Inclusion mode. The lock should be no more than ½-1 meters from the gateway. Inclusion will begin. It may take some time, so please be patient. Please refer to "Click Functions" on the last page of the Danalock manual.

Note: if you connect your Danalock to a Z-Wave gateway upon installation, the Danalock app will not install. If you wish to use both the Danalock app and Z-Wave gateway, first install the Danalock app and then connect with the Z-Wave gateway.

What should I do if I lose my phone?

If you lose your phone you can still log into your account on another phone. For safety we recommend that you follow this procedure:

• Delete your compromised locks
• Change your account password
• Press “Logout all users” in the top right corner of my.danalock.com
• Re-enroll your locks

This procedure will generate new access codes and revoke access to anyone but yourself.

Reset your password by going to the login screen in the Danalock app. Select “Forgot password” and follow the instructions.

You can also login at my.danalock.com and select “View profile” in the roll-down menu at the top right corner. Scroll down to the first green-edged box with your username. Enter and confirm your password as directed and select “Save”. Your new password is now saved, and you will be logged out of the my.danalock.com site. If you are using IFTTT, changing your password will also affect this connection.

Is my phone compatible with the Danalock app?

Compatible iOS devices:

The Danalock app requires iOS 9.0 or later. The app is compatible with all iPads.

Compatible Android Devices:

The Danalock app is compatible with all recent Android phones and tablets: Lollipop (5.1), Marshmallow (6.0.1) Nougat (7.0), Oreo (8.0).

Kitkat (4) does not actively support the Danalock V3.

Lollipop may have some delays on the Bluetooth communication, but it is fully functional.

If you buy a new smartphone, just download the Danalock app and log in with your existing user profile.

How do I reset my Danalock V3?

First, delete the lock from the app:

Go to your app and log in. Select “Device” and then “Delete Device”. Confirm deletion by selecting OK.

When the lock is deleted from your phone, use the end of a paperclip to click the button in the small center hole on top of the Danalock 10 times. A red light on the lock will indicate the reset command. Wait five seconds to confirm the command. The Danalock will now reset to factory settings.

What do I do if my Danalock V3 indicates that it already has an owner?

Please contact Support with the following information: Your username, proof of purchase and the Danalock MAC number (The MAC number can be found inside the battery cover). Our Support Team will confirm your ownership and reset the lock.

Which smart home systems are compatible with Danalock V3?

The Danalock V3 is compatible with Z-Wave and Zigbee protocols as well as Apple HomeKit. The Z-Wave and Zigbee versions are compatible with all the smart home hubs that support protocols such as the SmartThings Hub, The Wink Hub, Vera, Fibaro Home Center, Zipato, etc. Please note that your gateway must support secure classes for Z-Wave (Z-Wave Plus) and it must support door locks.

The Danalock can also be connected to most Wi-Fi-enabled smart home hubs by connecting your Danalock to the Internet through our Danabridge app. Read our Danabridge App User Guide.

Having doubts? Contact Support to ensure that you have the right lock for your smart home system.

OpenHAB

You can use OpenHAB with Danalock Zigbee and Z-Wave versions. You will need to pair OpenHAB with your smart hub and control the Danalock through the hub.

IFTTT

The Danalock is compatible with the IFTTT (If This Then That) service. This means that you can use your Danalock to trigger actions in other applications, or program almost any action to trigger your lock.

To use IFTTT with your Danalock, connect your lock to the internet using our free Danabridge app. Ensure that the account used with the Danabridge app has access to your Danalock. After connecting the Danabridge to the internet, open IFTTT and connect to Danabridge with your user information.

Amazon Echo

The Danalock is compatible with Amazon Echo. You can connect Amazon Alexa with the Danalock via a gateway or by using IFTTT to link them.

Airbnb

The Danalock app supports Airbnb, allowing you to connect your Danalock to your rental accommodations without having to manage physical keys. Just connect the Danalock app with your Airbnb account and then associate your listing with the correct lock. Refer to our Airbnb User Guide for more.

Does the Danalock fit my door?

The Danalock is made to fit standard doors worldwide. The three most common types of cylinders are oval lock cylinders, drop-shaped euro cylinders and deadbolt locks.

If the thumb turn cannot be removed from your cylinder, it will have to be replaced with one that has a tailpiece (available for purchase with the Danalock).

The Danalock will not fit on surface-mounted door locks or mortise cylinder locks.

If you are unsure whether the Danalock will fit your door, download and print a template of the Danalock mounting plates. If the screw holes on one of them matches your door, the Danalock will fit. Please note: the template must be printed at 100% scale.

For more information, feel free to contact your local Danalock reseller or our Support department. We're here to help.

How do I install my Danalock?

Your Danalock was engineered for easy installation. Depending on your door type, you will either have to attach a mounting plate to the door or replace your locking cylinder with one we provide. Your Danalock package will contain the necessary parts to install the Danalock in your region. Click to find video guides and installation manuals.